Neeta Choudhary

Neeta choudhary

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location of Neeta ChoudharyPune, Maharashtra, India
Phone number of Neeta Choudhary+91 xxxx xxxxx
  • Timeline

    Feb 2019 - Oct 2022

    Operations Associate

    WNS
    Nov 2022 - Dec 2023

    Technical Support Engineer

    Mphasis
    Current Company
    Jan 2024 - now

    Senior Technical Support Advisor

    Concentrix
  • About me

    Concentrix Sr. Technical Support Advisor

  • Education

    • Karmel vidya bhavan trust christ college, pune, arts science and commerce college, vadgaon sheri, pune 14

      2019 - 2022
      Bachelor of computer applications - bba ca computer science cgpa: 9.05
    • Nios

      2018 - 2019
      12th passed pcb 58.20%
    • Nios

      2016 - 2017
      10th science 69.20%
  • Experience

    • Wns

      Feb 2019 - Oct 2022
      Operations associate
    • Mphasis

      Nov 2022 - Dec 2023
      Technical support engineer

      Roles and responsibilities:· Responding to the incidents reported by users across the globe through voice.· Identifying, investigating, and diagnosing technical issues, troubleshooting, and resolving them.· Diagnosing and troubleshooting technical issues, including account setup and network configuration.· Issues like password reset, account unlock, O365, hardware and software related issues etc.· Taking necessary actions, viz., resolving or escalating the incidents to appropriate internal teams.· Proposing major incidents in case of global outages.· Asking users targeted questions to quickly understand the root of the problem.· Tracking computer system issues through to resolution, within agreed time limits.· Providing prompt and accurate feedback to users.· Referring to internal database or external resources to provide accurate tech solutions.· Ensuring all issues are properly logged.· Prioritizing and managing several open issues at one time.· Follow up with users to ensure their IT systems are fully functional after troubleshooting.· Preparing accurate and timely reports.· Documenting technical knowledge in the form of notes and manuals.· Maintaining jovial relationships with users. Show less

    • Concentrix

      Jan 2024 - now
      Senior technical support advisor

      Security Engineer working on Microsoft Defender for Cloud and Microsoft Sentinel.

  • Licenses & Certifications

    • Microsoft office 365

      Udemy