Willy Ntuane

Experience

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  Edcon

  May 2002 - Nov 2004

  Credit Controller/Customer Service
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  BankservAfrica

  Nov 2006 - May 2013

  To deliver excellent 1st level customer service and ultimately enable client to reach its business objectives IT professional who provide technical assistance to computer users within an organization. Responsible for troubleshooting software and hardware issues to ensure computer systems, mobile devices, and network connections like Lan and Wifi are available and stable.

  • Senior IT Support Technician

    Nov 2006 - May 2013

  • Desktop Support Technician

    Nov 2006 - May 2013
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  FNB South Africa

  Jun 2015 - now

  * To diagnose and resolve software and hardware (Android, IOS, tablets, laptops, desktops) incidents, including operating systems Windows 7 and across a range of software applications.* To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.* Deliver exceptional service that exceeds customers’ expectations by resolving queries fast.* Support with the mobile technology* To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.* To assist all our users with any logged IT related incident when called upon* Provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.* Implementation of new desktop projects required by the company* Relocate IT equipment including desktop computers, printers, monitors and other general peripherals* Support desktop maintenance including security maintenance and anti-virus install/updates * Support of Audio/Video for meetings, conference rooms and company events * Asset Management: updating the register for all the assets Show less Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective. Maintaining good business relationship with users and all other stakeholders. To ensure that hardware, software and peripheral updates and repairs in the organisation is up to date. Make sure that data protection is enabled. New installations on Standard PC, Laptops, printers and Mobile devices. Manage IT service desk and incidents to provide efficient desktop support aligned to SLA's and agreed standards. Ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate. Provisioning of Hardware and Software applications through careful and timeous planning. Support with the implementation of desktop projects or change programmes as required by business. Manage own development to increase own competencies. Support peers and colleagues across IT functions through knowledge sharing during desktop support Show less

  • Information Technology Support Technician

    Jun 2013 - now

  • Information Technology Support Technician

    Jun 2015 - May 2024