Experience

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  Dell

  Mar 2009 - May 2010

  Sr technical support associate

  Dell International Services India Pvt Ltd (13 Months.)Worked With Dell International Services India Pvt Ltd for a period of 14 months (30th of March 2009 to 25th of May 2010) as a Senior Technical Support AssociateRoles & Responsibilities:  Desktop Portable’s & Wireless (2 months): - Resolving customers issues related to their computer or wireless network on the phone or through remote connection. Hardcore Troubleshooting on issues related to their computer’s hardware and internet services Dell on Call (12months):- Removing virus infections from a customer’s computer through remote connection or by reinstalling the OS Resolving issues related any kind of 3rd party software’s or hardware peripherals Installing 3rd party OS on a dell computer Upselling Hardware or software component’s to enhance the performance of their computers Upgrading or selling warranties for Dell computers. Show less

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  Jpmorgan chase

  Jun 2010 - Apr 2013

  Incident manager

  JP Morgan Chase -GTI Designated as Technical/Incident management Lead with Global Technology Infrastructure Support for JP Morgan and Chase, designed to support the Technical needs of the firm by strictly adhering to firm’s policies and procedures.Project Handled: Support Service/Business transition from Mphais Mumbai & Pune to, Bangalore and Hyderabad JP Morgan Chase in-house support. Productivity Improvement for L1 & L2 support Lines. Current Process Improvement, re-iteration and Validation. Knowledge Management System Improvement. Identity and Access Management (Password Self Service Project )Core Competencies:  Incident Management. Problem Management. Change Management. Knowledge Management. Service Delivery Monitoring (SLA) / Performance Management. Team Leadership / Satisfaction. Process Enhancement /Business Forecasting. Identity and Access Management. Training & Development. Documentation / Escalation Management. Show less

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  Atos

  Sept 2013 - Mar 2023

  Consultant systems
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  Connectwise

  Mar 2023 - now

  Service delivery consultant