Experience

• 

  Varvarin voce

  Nov 2009 - Dec 2013

  Accountant

  Prepared financial statements and reports, including the profit and loss statement and balance sheet Paid bills and maintained ledgers Reconciled bank account Conducted invoice activities and paid vendors for delivered materials Provided inventory support, including maintaining office materials and supplies Received requests for materials and equipment and prepared purchase orders accordingly Show less

• 

  Srvr, llc

  Mar 2014 - Apr 2015

  Telemarketing sales representative

  Called and warm called clientsProvided product information, facilitated customer service and payment issues, and made salesDelivered prepared sales talk in order to persuade potential customers to purchase a serviceExplain service and prices, and answer the question from customersAnswer telephone calls from potential customers who have been solicited through advertisement

• 

  Midland credit management, an encore capital group company

  Mar 2016 - now

  • Supporting the business departmental operations from a system/platform process perspective.• Build process workflows by converting requirements and requested system fixes into workflow and form updates• Tests the workflows and forms, resolves production issues with workflows and forms, and installs workflows and forms into the PROD environment during planned workflow and form deployments.• Creates, updates, modifies, tests and implements - Process workflow - while partnering with the business.• Partners with Business Department and Information Technology (IT) in validating process workflow platform upgrades.• Identifies process/system workflow shortfalls and monitors the creation of enhancements and break/fix-it configurations.• Monitors and Updates Workflow processes as directed by business partners in an in-house system of record and makes recommendations for improving efficiency. Reviews process workflow integrity and updates to internal and external partners (as required).• Manage system process updates through project plans and develop process workflow solutions to solve for business departmental challenges. Show less

  • Senior Process Excellence Manager - Marketing Liaison

    Aug 2024 - now

  • Process Excellence Manager - Marketing Liaison

    Jan 2023 - now

  • Process Excellence Manager

    May 2018 - Jan 2023

  • Bankruptcy Specialist

    Mar 2016 - May 2018