Experience

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  Teleperformance india

  Feb 2010 - Aug 2010

  Technical support engineer

   Provide Tier 1 support for adobe video products Ensure optimum productivity and efficient online monitoring of performance. Strong domain knowledge. Communicating with onsite and offshore team to resolve issues and queries.

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  Hcl technologies

  Jan 2011 - Mar 2014

  Senior analyst

   Responsible for Level 2 troubleshooting issues related to Cisco TelePresence and LAN/ WAN/ IPT at Cisco RMS for esteemed clients of Cisco which includes giants like Bank of America and Barclays capital services. Managing Unified Call Manager (ver. 6.x,7.x,8.x) clusters  Hands on experience on devices used in Cisco TelePresence Solutions: C series, EX series, CTS 500 Levi, 1100, 3000, 3200, CTMS, CTM, CUCM etc.  Managing MGCP & H.323 Gateways. Troubleshooting WAN circuit flap and multilink issues Supporting Cisco IP Phone Infrastructure based on Cisco Call Manager (7.x, 8.x) . Implementing Digit manipulation, media resources, call coverage and call privileges in Cisco Unified Communications Manager. Working on Call manager features and services like Extension mobility, Music on hold, Client Matter Codes, Forced Authorization Codes, Call Park, Barge & Privacy, External Call Transfer Restrictions, etc. Assisting Level 3 engineers in Change Management, Problem Management and Configuring and troubleshooting Dial plan, Dial peer, Voice Port Connections, Route pattern and Route List. Performing health checks, maintenance assistance and monitoring. Supervising troubleshooting bridge, liaising with third party like HP, AT&T, Verizon, BT etc. and other teams to drive quick issue resolution.  Responsible for monitoring, documenting and testing post change or any scheduled maintenance.  Working knowledge of VCS, MCU, CUVC and TMS Show less

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  Aptara

  Mar 2014 - Aug 2014

  Senior network engineer

   Managing CCME and CUCM for VOIP phone operations. Responsible for the smooth functioning of VOIP on different location’s. Managing MGCP & H.323 Gateways Configuring and troubleshooting Dial plan, Dial peer, Voice Port Connections, Route pattern and Route List. Managing, Configuring & Troubleshooting Cisco Routers, Switches & ASAs. Working on Cisco 3750 ,3845, 4948, 4506, 2911, 2960, ASA(5510) devices.Managing STP operation in LAN. Implementing, Configuring & Managing wan acceleration devices (Riverbed-5050).  Performing regular network output analysis, capacity planning with detail analysis of the network behavior.  Analyzing reason for outage for every outage and degradation in the network. Performing scheduled backup of Routers, Switches and Firewalls. Vendor management to resolve network devices hardware related issues. Coordinating with Cisco for TAC cases. Show less

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  Tata communications

  Sept 2014 - Nov 2016

  Senior executive

  Handling Video Customers of Tata Communications for Telepresence Infrastructure and supporting day to day video conferencing solutions.Configuration and troubleshooting of Cisco Telepresence system (CTS1300, CTS3000 CTS 3200,TX 9000 ,IX 5000) ,Cisco C40,C60. SX series and EX series VC endpoints, Polycom HDX series, LifeSize etcConfiguration and troubleshooting of Cisco CUCM, Telepresence server(MSE 8710 series), Cisco TMS ,VCS, CTMS, Cisco TP manager , Cisco SBC ,ASR etc.Managing TATA Communications Video infrastructure and video conferencing solutions.Responsible for providing the RCA for any conference failure by doing the in-depth analysis of the network, bridge, video endpoint logs etc.Responsible for providing the feedback/training to L1 engineers.Responsible for conducting the PRE-ORT and ORT of endpoint/product/services Show less

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  Hsbc software developement limited.

  Dec 2016 - now

   Migrated 100K users from Movi to jabber  Deployed Expressway MRA solution for Internal & external calls for HSBC users from Jabber Client on Mobile, Desktop & VDI Infrastructure.  Upgraded CUCM cluster from 10.5 to 11.5 through PCD tool.  Deployed Centralized IM&P cluster to support 42 telephony Clusters with IM functionality. Replaced EOS voice gateways with new 43XX & 44XX series Gateways. Work on HLD, LLD, SI and change management tool to ensure the readiness of the project plan and activity during cutover and pilot testing.  Integrated IM&P presence servers with Third part recorded solution i.e. Actiance to support IM capture functionality for compliance users. Completed POC for ZOOM conferencing solution over Cloud. Also designed Zoom solution to adhere cyber security guidelines. Monitoring IPT system through RTMT, Spectrum. Created and defined RFP’s scope for UC ,Webcasting & Signage ,Held meetings with vendor to finalize the scope and pricing for the proposal . Show less

  • Senior Consultant Specialist

    Apr 2021 - now

  • Consulting Specialist

    Jan 2019 - Mar 2021

  • Senior Software Engineer

    Dec 2016 - Dec 2018