Kelsey Cizek

Experience

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  The Wharton Center for Performing Arts

  Aug 2015 - May 2017

  Event Coordinator

  - Consult with customers and staff in order to determine tasks and requirements for events-Supervise and coordinate catering staff to ensure customer satisfaction and services-Respond to unique patron requests in order to provide quick and reliable service-Accurately monitor product count and sales for events by utilizing the Wharton Center Inventory Database-Arrange audio and video equipment for visual and audio display needs per event- Promotion to Trainer after 6 months in the position Show less

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  Lettuce Entertain You Restaurants

  May 2016 - Aug 2016

  Summer Intern

  Rotational Summer Intern-Managed Tent at Windy City Smoke Out-Host Stand-Management Training (Opening and Closing Shifts, Inventory, Cash Counts, Scheduling, OpenTable Functions, Night and Day Audits)- Managed and Hosted Beer Dinner for Big Bowl- Implemented Management Binder that will be Region Wide- Went to Corporate Seminars once a week to learn from leaders in the company, seminars included: Sales and Marketing, Legal, Architecture, Culinary, Human Resources, Training, and Hiring-Created my own restaurant in a intern group with location, menu, financials, marketing, architecture, design, business analysis, and legalities. Show less

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  Fairmont Hotels & Resorts

  Jun 2017 - Dec 2018

  SUMMIT Manager

  SUMMIT Aspiring Leader- Leadership Development Program (Manager)• Rotated as an acting manager through Food and Beverage department (9 months) and Front Office Department (7 months)• Implemented the Modern Afternoon Tea program which is now voted “ Best in DC”• Assisted in managing holiday events such as Easter, Christmas, Fathers Days, and Mother’s Day• Managed and marketed popular city events such as: Courtyard Paella Night, Oktoberfest,Olympic Specials, Royal Wedding Specialty Viewing Party, and many more creative projects• Managed Scheduling, Watson, and Managed Labor for The Food and Beverage Outlets andFront Office• Trained new managers and hourly employees to Fairmont Standards in multiple positions• Able to foster strong working relationships with colleagues through each department• Responsible for the day to day front office operations and maintaining a high level of customer service.• Coached colleagues through LQA videos to focus on standard consistency Show less

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  Lettuce Entertain You Restaurants

  Dec 2018 - Sept 2020

  Recruitment Coordinator

  • Assisted applicants with hiring process through an applicant tracking system; Assisted Partners with hourly and Salary hiring needs• Worked with Internship Manager to organize and enhance Summer Internship Program; Attended University Hiring Events• Ran the Company wide Hourly and Salary Referral Bonus Program• Planned and ran Hiring Events with 200+ candidates in attendance• Nominated and worked to get LEYE voted “ Chicago Tribune Top Places to Work For” Award ( #6 Overall)• Implemented new training materials and schedules for Recruiting Team Members• Coordinated and hired students for J-1 International Student Summer Hiring Program• Developed ad campaigns for job boards, social media platforms, company website and applicant tracking system• Performed weekly, monthly and annual processing and filing of all documents related to the recruiting life-cycle• Implemented creative ad text for hourly and salaried requisition Show less

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  American Dental Hygienists'​ Association

  Sept 2020 - Sept 2021

  Member Engagement Coordinator

  Provide customer service support, handling calls/emails regarding membership informationCoordinate new member welcome marketing campaign and retention activities; manage telemarketing campaign.Coordinate, monitor and assess affinity program partnersSupport member engagement marketing strategies and plans, including creating content for electronic newsletters, emails, presentations, social media and other marketing projects as assigned. Provide support to students and faculty on issues related to student membership and student chapters; coordinate communication strategy and content.Coordinate student chapter activities, including marketing for student proud week, awards, social media groups and assist with marketing efforts.Assist in managing student delegate program and student and new professional educational programming at the annual conference including scripts, presentations and content.Coordinate production of monthly student newsletter and update student resources on ADHA’s website.Coordinate student and new professional mentorship program to ensure consistent participation from both mentors and mentees.Update and maintain student chapter and student advisor updates in database to ensure timely and accurate delivery of information Provide support to volunteer leaders and coordinate and distribute resources, communications and social media strategies and key information.Manage online volunteer leader resource center, provide content for marketing emails and communications and mange volunteer leader social media groups.Work with state leaders to cultivate and manage our nationwide prospect list to use for marketing efforts.Serve as primary staff contact for the Constituent Advisory CommitteeUpdate and maintain state and component officer updates to ensure timeliness and accurate delivery of information.Coordinate state compliance process and issue reporting as needed Show less

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  Bishop-McCann

  Sept 2021 - now

  Attendee Experience Manager

  Specializes in registration for large-scale meetings from 1,000 -10,000+ guests.Develop and maintain client relationships by delivering the highest level of customer service.Proactively respond to client requests and inquiries in a timely manner.Generate and prepare registration reports.Assist with the design and development of registration websites.Ensure operational procedures and processes are being met according to the agreed timeline.Develop pre-program materials (print and electronic).Research various program elements: venues to room drop gifts.Develop and Send all Attendee E-Communications ranging from Save the Dates to post-event surveys.Build meeting apps within Cvent Attendee Hub Maintain accurate participant information including arrival and departure manifests and rooming lists. Managing changes (additions, cancellations, etc).Manage expense reimbursements.Support the vendor RFP process, contract negotiation and management, vendor performance evaluation and documentation in partnership with a Program Manager. Show less