Angelica Crawford

Experience

• 

  PetSmart

  Jan 2012 - Jun 2015

  Grooming Salon Manager

  • Led grooming salon to acquire top customer service ratings and approval in the district.• Managed high-volume workload within a deadline-driven environment.• Identified the developmental needs of new employees which included store policies, services, and register operations. • Ensured pets safety by utilizing appropriate restraining techniques.

• 

  Golden Neurodiagnostic

  Jun 2015 - Dec 2017

  Administrative Lead

  • Managed all front-end duties, such as appointment management and providing customer service. • Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.• Addressed and responded to incoming/outgoing calls and correspondence.• Created and maintained confidential patient files in compliance with HIPAA law.

• 

  Global Pet Food Outlet

  Nov 2017 - now

  Assistant Store Manager

  • Currently lead a staff of 15+ employees to drive sales and boost customer service. • Direct and supervise employees engaged in sales and inventory-taking of short dated product.• Provide customer service by greeting and assisting customers and responding to customer inquiries and resolve complaints.• Monitor sales activities to ensure that customers receive satisfactory service and amiable goods.

• 

  Mount Saint Mary's University

  Jan 2022 - now

  • Graduate Teaching Assistant

    Jan 2022 - now

  • Graduate Student Success Coach (Nursing)

    Jan 2022 - now