Ankeeth V

Experience

• 

  Practo

  Nov 2018 - Oct 2019

  Product Support Specialist

  Practo is the trusted health care providing company. It connects them with everything they need to take good care of themselves and their family - assessing health issues, finding the right doctor, booking diagnostic tests, obtaining medicines, storing health records or learning new ways to live healthier. My job role was to handle chats of the customer regarding the issues related the delivery of the product and deliver the best customer satisfaction.

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  DXC Technology

  Nov 2019 - May 2022

  I have joined DXC in the month of November, worked as L1 technical support. My roles include Answering help desk telephones for assigned account(s) and responding to customer inquiries to ensure customer needs are met.Assisting customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolving and/or refers more complex technical problems through a defined escalation process.Following up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation.Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately. Show less

  • Associate professional technical support

    Aug 2021 - May 2022

  • Technical Support Specialist

    Nov 2019 - Sept 2021
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  Kaseya

  May 2022 - now

  Senior Engineer Infrastructure Management Services

  To identify problems which may be related to Server/Workstation update, configuration, operations or performance.Verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.Guided the client, advising on potential resolutions and their implementation.Microsoft/Windows Patch failure issues.Backup failure issues.OS (Server/Workstation) issues.Reviewing issues, investigating using eventlogs, crash dumps and other application logs.O365 Administration Show less