Iskra Nikolova

Experience

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  PPS InfoTech (a Jazz Solutions Company)

  Jun 2007 - Mar 2009

  CM Specialist

  Change Management Specialist for the U.S. Department of Education’s Integrated Technical Architecture (ITA), Enterprise Portal Infrastructure (EPI), Enterprise Service Bus (ESB) and Security Architecture programs. These teams provide maintenance and production services support to Federal Student Aid’s web applications associated with the processing and delivery of student aid. Oversee the integration and flow of development, testing, deployment, configuration control, release management and support of these systems.Assist in implementation and functional testing of new ClearQuest database schemas. Develop user scenarios and create test cases based on them. Define user access rights to databases in ClearQuest. Modify existing ClearQuest database schemas based on changing functional needs and process improvement.Provide general training to customer and internal staff in ClearCase, CVS and ClearQuest and create user guides.Participate in functional and physical periodic audits of the Change Request databases and version control repositories with the Quality Assurance team.Oversee the development and maintenance of project schedules and project deliverables. Assist in the creation and maintenance of project documentation and reports. Develop custom Visual Basic script used for report generation automation with ClearQuest.Work with FSA Rational team to troubleshoot problems related to IBM Products.Conduct and participate in Change Control Board meetings. Obtain updates and facilitate coordination among ITA/EPI/ESB/SA, Application Teams, FSA and the Data Center.Act as a representative for the changes that affect systems, infrastructure, data and communications integrity of the ED internal network (EDNet), requested by ITA/EPI/ESB/SA teams on the ED Change Control Review Board (CCRB) Meeting.Collaborated on the CMMI level 3 implementation activities Mostrar menos

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  IT Professionals, Inc.

  Mar 2009 - Nov 2010

  IT Consultant

  Support all functions performed by the CIO Enterprise IT Services Service Management Team. These activities include Operations and Maintenance, Incidents and Problems, New Requests for VDC Services, Master Release Schedule and Enterprise Operational Change Management (EOCM) activities capturing Enterprise Level Events.Technical, Business and Customer Service Support for the COR’s Office in evaluation of Service Requests and LOE/ROM and Technical proposals from the Data Center vendor in applying business requirements into effective IT solutions.Receive, Review, Perform Analysis and provide oversight of Request for VDC Services. Request for VDC Services are new requests/business requirements that become Projects and/or Change Requests. Maintain and improve a systematic and structured requests life cycle that ensures disciplined execution of projects. Keeping the customer informed of progress.Facilitate coordination among Business Areas, Infrastructure Team, Application Teams, and the Data Center. Maintain and administer the Service Management tools such as the Outlook mailing list, Service Management Database, Service Management Status Report, Service Management Outlook mailbox, documentation in support of Service management activities.Work with FSA Rational team in support of the Chance Control Management tool for Service Management activities related to the Change Control Review Board. Mostrar menos

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  Vectorworks

  Nov 2010 - now

  • Quality Assurance Manager

    Feb 2020 - now

  • QA Specialist

    Nov 2010 - Feb 2020