Andrew Kuczmarski

Experience

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  Nickel City Music

  Jan 1998 - now

  Drummer
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  AEK Computer Service

  Apr 2008 - now

  IT Specialist

  - Personal Computer Diagnostics and Repair of both desktops and laptops in Windows environments- Custom building of new desktop computers. - Custom building and configuration of home networks. - Virus Removal using multiple Anti-Virus applications. - Provide timely and accurate communications to the end user community.Skills used include:Technical Support, Hardware & Software Installation, Computer Diagnostics and Repair, Computer Hardware Troubleshooting, Windows Desktop Support, Network Administration, Personal Computer Support, Microsoft Windows, Microsoft Internet Explorer, Microsoft Office, Active Directory, Personal Computer Support, Network Administration, Microsoft SharePoint, Printer Repair, Home Network Installation, Home Network Diagnostics and Repair. Show less

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  Synergy Solutions, Inc.

  May 2011 - Oct 2011

  Service Delivery Technician

  Teller & Client System Refresh, Branch Server Refresh Project- Traveled to M&T Bank branches to refresh Platform HP computers & Teller HP computers.- Travel consisted of branches in the Buffalo, NY area as well as other parts of New York State & Pennsylvania on a weekly basis. - Refreshed branches with new HP Servers. Refreshed branches with new Monitors & accessories. - Updated new HP computers (teller & platform) with M&T software images. - Troubleshooted Windows XP software issues.- Provide timely and accurate status reports.- Work with end users and other groups to ensure project tasks are completed in a timely and accurate manner.- Work with the Project Manager and technical staff to escalate problems and issues.- Provide timely and accurate communications to the end user community.Skills used included:Computer Hardware Installation, Windows XP, Microsoft Windows Server, Server Installation Show less

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  TEKsystems

  Oct 2011 - Jul 2013

  CS Client Delivery U.S. - Project Delivery - SoftwareWindows 7 Migration Project- Coordinated the testing of applications on Windows 7 platforms (32bit & 64bit) which included UAT & OAT testing of applications migrating to Window 7 environment- Daily use of SCCM (Microsoft System Center Configuration Manager 2007)- Creation of application package submission forms to GLTi team, - Work with Project Manager to ensure project steps are followed.- Provide timely and accurate status reports.- Work with end users and other groups to ensure project tasks are completed in a timely and accurate manner.- Work with the Project Manager and technical staff to escalate problems and issues.- Provide timely and accurate communications to the end user community.Skills used include:Utilized Active Directory and Active Roles Server to update (add/remove) software AD groups from users profiles, Use of databases to recover information and add information on software applications (Access, Excel, HSBC CWD 3 Readiness Report), Contact with company users and application owners over Sametime application, email and softphone, one on one work relationships with Release Managers, Work from remote privileges. Show less Verona Project - Active Directory Management - Client Migration- Work consisted on sale of HSBC Credit Card Services to Capital One Services- Created new directories for users on network- Add/Remove Users from shared directories- Copied directories, Sub-Folders, Folders, User Groups to new Servers- Provide timely and accurate status reports.- Work with end users and other groups to ensure project tasks are completed in a timely and accurate manner.- Work with the Project Manager and technical staff to escalate problems and issues.Skills Used IncludedWindows Security, Active Directory, Microsoft Office 2010, Lotus Notes, HSBC Internal Sources & Web Applcations, Citrix & Cisco VPN, Microsoft SharePoint, IBM Lotus Sametime, Enterprise Security Station, ActiveRoles Server Show less - Help to unlock and reset RACF passwords for merchants mostly in Australia using PCOMM Sessions software & Enterprise Security Station. - Utilized use of VPN connection to work remote overnight shift from home.- Provide timely and accurate status reports.- Work with end users and other groups to ensure project tasks are completed in a timely and accurate manner.- Work with the Project Manager and technical staff to escalate problems and issues.- Provide timely and accurate communications to the end user community.Skills used include:Active Directory, PCOMM, Citrix Applcations, Citrix & Cisco VPN, Microsoft Office 2010, Microsoft SharePoint, IBM Lotus Sametime, Enterprise Security Station Show less

  • Operating System Migration Analyst

    May 2012 - Jul 2013

  • Security & Risk Analyst - Windows Clients

    Feb 2012 - May 2012

  • Help Desk Analyst - Credit Card Services - Password Reset at HSBC

    Oct 2011 - Feb 2012
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  Polish New Castle Radio

  Jan 2012 - Jan 2016

  Internet Disc Jockey

  I am the host of Nickel City Polkas heard on www.polishnewcastleradio.com. My show is heard every Monday Night from 8pm - 10pm est. Wednesday Afternoon 12pm - 2pm & Saturday Afternoon 12pm - 2pm.I play Polish-American Polkas, Obereks & Waltzes

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  Uni-Select USA

  Nov 2013 - Aug 2014

  Service Desk Analyst

  As a Service Desk Analyst , I work on the Uni-Select IT Support Team. - Takes care of all IT related in both corporate offices in Amherst, New York- Deploy PC's, Laptops, Printers, Fax Machines, IP Phones & IT Peripherals to all users nation wide.- In charge of all Active Directory accounts and email accounts.- Administrator of Uni-Select's Microsoft Exchange account, Shoretel IP Phone system and other internal Networking areas. - Apart of the Uni-Select IT Help Desk servicing calls for SBC support, Password Support & Network Support. Show less

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  Delaware North Companies

  Oct 2014 - Mar 2015

  Help Desk Specialist

  Responsibilities include: Provide first and second level desk side and phone support for PC related and network related problems and inquiries via the telephone, email, other communication, or third party vendor.The Help Desk Specialist's primary responsibility is to support the set-up and maintenance of all clients standard technology machines and devices. This includes hardware assembly, operating system installation, setup and troubleshooting of wireless devices, reviewing and troubleshooting network integrations, as well as the installation of necessary software packages.Diagnose problems through discussions with users, via various forms of communication, and invoking problem recognition, research, and resolution steps.Maintain documentation of problems, their diagnosis, and providing recommendations to management for improvements. Make technical recommendations to solve business problems and improve systems based on business and technical analysis. These recommendations should be made to include the most cost effective and high level of service possible.Act as a liaison in the coordination of defining user needs, as well as providing technical support through the IT department.Include management of vendor relationships, communication to the business as a whole.Participate in technical projects, provide technical consulting to IT staff, and will provide desk side and phone support for the Help Desk as needed.Skills Include: HP Desktop and Laptop Troubleshooting, Windows 7 OS Troubleshooting, Clean Room Services, Active Directory Services, Microsoft Office 365, Microsoft Office 2013, Apple Device Troubleshooting, Network Troubleshooting, VoIP Troubleshooting, IT Procurement. Show less

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  Fresenius Kabi USA

  Mar 2015 - Oct 2021

  Desktop Support Administrator

  Fresenius Kabi USA, LLC is a healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. Our products and services are used to help care for critically and chronically ill patientsAs a Desktop Support Specialist at Fresenius-Kabi USA, Grand Island Plant, I am responsible for administration of all IT peripherals at our site. I am a member of the Fresenius Netcare Team and we have three on-site administrators in Grand Island. We support 800+ employes who work with numerous systems and software. These include Microsoft Windows 10, Microsoft Office 2016 with Outlook and Teams, SAP databases. We are apart of a Global Contract with both Dell and Lenovo for our Computers and Laptops. We have services agreements with Cannon and HP for our printers and copiers. We also work hand in hand with both United Business Systems and QLS Solutions Group for Printer service and support. We also support smart devices: ShoreTel VoIP Phone System, Polycom Systems, Apple & Android Devices.Fresenius Netcare is a wholly owned subsidiary of Fresenius SE focused on information technology services. Approximately 700 Fresenius Netcare employees at 50 locations worldwide optimize business processes for national and international customers while offering the full spectrum of services from consulting and administration to the operation of infrastructure. As the IT provider for the Fresenius Group, Fresenius Netcare has acquired extensive process and project management experience within the health care and pharmaceutical sectors. We combine an international perspective with technical expertise. Because we belong to a globally active health care group – the Fresenius Group – we guarantee quality, reliability and efficiency in all health care business areas and product groups. We also work together with the most renowned IT companies, to offer and implement customized IT solutions for our customers. Show less

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  Fresenius Digital Technology

  Nov 2015 - now

  Desktop Specialist - Field
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  Eddie Biegej & Crusade

  Jan 2020 - now

  Drummer

  Polish Style Polka Band