Experience

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  Wipro

  Jul 2006 - Aug 2007

  Senior technical associate

  -Provided technical support & performed issue analysis for end-users of HP & Compaq desktops in the US

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  Hsbc

  Apr 2008 - May 2009

  It analyst

  -Delivered IT service desk support for users & business partners via voice/email channels of communication

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  Accelya group

  Nov 2010 - Sept 2015

  -Managed client relationships and ensured the ongoing success of EverestAir (current revenue stream).-Collaborated with internal stakeholders to ensure smooth product implementation and delivery.-Provided insightful monthly reports to high-level client management.-Set revenue and sales targets for clients as a Subject Matter Expert (SME).-Partnered with pre-sales and sales teams to develop sales collateral for EverestAir.-Conducted business analysis and ad-hoc analysis to support clients.-Worked with the marketing team to craft compelling product messaging.-Delivered product demonstrations to both prospects and the internal sales team for new modules.-Streamlined processes and document management in collaboration with the practice manager.-Facilitated knowledge transfer to the development team.-Managed EverestAir's product roadmap.-Focused on delivering an exceptional "WOW" experience for each client. Show less

  • Manager (Decision Support Solutions/Analytics-Practice)

    Jul 2014 - Sept 2015

  • Associate Manager (Decision Support Solutions/Analytics-Practice)

    Jun 2011 - Jun 2014

  • Management Trainee (Decision Support Solutions/Analytics-Practice)

    Nov 2010 - May 2011
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  Rolta india limited

  Oct 2015 - Jan 2019

  -Managed full bid lifecycle including response to EOIs/PQQs, tenders/RFQs, prospect queries/clarification requests, presentations/demonstrations for BI/Big Data Analytics requirement-Collaborated with domain SMEs, internal & cross-functional teams dealing with solution delivery, product management, product development for developing complete proposal response including solution architecture, estimations, project schedules, and compliance-Interacted with global sales teams across the Americas, Asia Pacific, Europe, Middle East, and Africa for ensuring timely development of business proposals in line with bid management plans-Developed & articulated business and technical value proposition in the context of specific requirements, and performed detailed pricing calculations-Liaised with channel & alliances partners on opportunities and ensured provision of sales as well as technical support; facilitated channel partner onboarding programs-Developed go-to-market plans & strategies, and executed them in association with partners; provided proposal status reports for management review Show less -Support the entire bid life cycle including response to EOIs / PQQs, Tenders / RFQs, Prospect Queries / Clarifications requests, Presentations / Demos, etc. -Work closely with global sales teams, and ensure timely creation of high quality proposals in line with Bid Management Plans. -Work closely with solution delivery, product management, product development, domain SMEs and other internal teams to prepare the complete proposal response include including solution architecture, estimations, project schedules, compliance, etc. -Clearly articulate business and technical value proposition, in the context of opportunity specific requirements -Workout detailed pricing calculations, ensure submission of winning commercial bid -Ensure effective knowledge management -Co-ordinate with channel & alliances partners on opportunities and ensure provision of sales as well as technical support-Run Channel Partners On-boarding Programs-Co-ordinate with channel & alliances partners on opportunities and ensure provision of sales as well as technical support-Collaborate & co-ordinate on development of GTM plans & execution of activities with partners-Manage and maintain Rolta Sales & Partner Portals-Maintain & renew agreements with partners-Manage & grow emerging alliances-Interact with various levels of management within Rolta as well as within the partner organizations Show less

  • Senior Management Associate II (PreSales)

    Jul 2017 - Jan 2019

  • Management Associate II (Pre-Sales)

    Oct 2015 - Jun 2017
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  Hdfc bank

  Mar 2019 - Mar 2022

  Senior manager – digital initiatives– credit strategy unit

  -Spearheaded the strategizing, conceptualization, and implementation of digital transformation projects for retail asset products.-Optimized customer experiences through strategic planning and implementation.-Developed and implemented credit policies, processes, controls, and workflows for efficient financial management.-Collaborated with FinTech and RegTech vendors to identify, assess, and integrate APIs, fostering a robust digital ecosystem across all product lines and channels.-Championed digital transformation by evaluating business and policy requirements, assessing the feasibility of applying AI-powered solutions to streamline processes.-Streamlined operations by reviewing workflows to eliminate inefficiencies, contributing to the development and launch of new products.-Ensured regulatory compliance by defining business rules and policies, liaising with stakeholders to optimize policies for both business needs and regulatory mandates.-Enhanced user experience and productivity by customizing workflows to align with product requirements, focusing on cost and waste reduction. Show less

• 

  Kpmg india

  Apr 2022 - Nov 2022

  Manager- transformation (customer & operations)

  -Delivered exceptional client value by independently leading projects to successful completion, ensuring end-to-end project delivery.-Expanded existing client relationships by leveraging them to identify and secure new business opportunities for the firm.-Established thought leadership through the development and publication of thought leadership papers and marketing collateral.-Adept project manager: Effectively managed business leads, proposals, and multiple projects simultaneously.-Negotiated Win-Win Agreements: Secured favorable fees and terms of engagement for client projects.-Ensured Financial Clarity: Monitored billing processes and facilitated fee collection using billing reports.-Developed High-Performing Teams: Mentored project teams and individuals by defining and implementing development plans to address future business needs.-Championed Knowledge Management: Contributed to implementing and enhancing the firm's policies and procedures for knowledge management and intellectual capital.-Safeguarded Intellectual Property: Responded promptly to address any potential risks to the firm or its clients in relation to intellectual capital. Show less

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  Protiviti middle east member firm

  Jan 2023 - now

  Manager-technology strategy & operations

  -Engage CxO/board for tech innovation and business architecture advisory focused on Digital Transformation-Foster post-engagement client ties, aid account management.-Lead project teams, ensuring communication, alignment, and task management.-Support business development, manage pipeline, lead proposals.-Contribute to tech and industry thought leadership in the region.-Develop toolkits, resources, and guides for practice, enhancing them continually.-Guide and train junior team for consulting and business development.-Collaborate internally to grasp customer needs, propose optimal solutions.-Participate in Protiviti's regional industry forum teams.-Aid TS&A practice in market presence, sector-specific strategies. Show less