Experience

• 

  Tanzania ports authority

  Jun 2014 - Jul 2014

  Assistant procurement officer

  Duties :• Receiving Item into the Store.• Issuing Items to Users.• Preparing Store Issue Note.• Preparing Drr (Daily Receipt Report).• Preparing Stock Ledger Card.• Conducting Stocktaking.• Participate on Evaluation of Supplies qualities.• Preparing of Local Purchase Order (Lpo).• Inspection of incoming items• Posting and issue items from Bin Cards• Preparation of Tender Document• Preparation of notification letter to evaluation team• Preparation of the Quotation Form (QF). Show less

• 

  Ison xperiences ltd - leading global cx management company

  Oct 2015 - Nov 2017

  Inbound customer care representative agent

  Duties:• Receiving Calls.• Solving Customer Complaints.• Tagging Received Call• Escalation of Customer Complaints to BO (back office)

• 

  Utel global company limited

  Nov 2017 - now

  Duties:• Attending meeting with client on monthly call center performance Review• Supervise and arrange task to department Member• Arranging Training Report Format template• Preparing call calibration Evaluation & Report Format template• Review General Monthly Quality Performance • Attending call calibration with client• Preparing monthly Internal PKT (Product and Knowledge Test) • Preparing Monthly department Goals• Participate on company policy development • Preparing training document and Materials• Review daily call center quality Report Show less

  • Head of Training and Quality analyst Officer

    Aug 2021 - now

  • Call center Quality Analyst and Trainer

    Aug 2019 - Jun 2022

  • Inbound Customer Care Representative Agent

    Nov 2017 - Jun 2022