Victoria Mbua

Victoria mbua

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  • Timeline

  • About me

    Customer Service Manager at Pan Africa Express Transport Ltd

  • Education

    • Kenya institute of management

      2018 - 2019
      Diploma in human resource management human resources management and services credit

      I am now a qualified HR Practioner.

    • University of nairobi

      2009 - 2012
      Bachelor of arts (b.a.) double major in sociology and communication
    • University of nairobi

      2009 - 2012
      Bachelor of arts (b.a.) sociology and communication second class honours

      Bachalor of Arts, double Major in Sociology and Communication

  • Experience

    • Sarova hotels

      Jul 2002 - Oct 2009
      Hostess
    • Pan africa express transport ltd

      Nov 2009 - Jan 2013
      • P.A to MD

        Feb 2012 - Jan 2013
      • Customer Service Agent

        Nov 2009 - Jan 2012
    • Pan africa express transport ltd

      Jan 2014 - Jan 2017
      Human resources administrator

      Formulation of company policies and proceduresRecruitmentCompilation of job descriptionsCustodian of past and current Personnel filesManaging and maintaining staff leave balancesMonitoring and compiling appraisal resultsIn charge of the payroll

    • Pan africa express transport ltd

      Jan 2017 - now
      Customer service manager

      Head of Customer Service Operations

  • Licenses & Certifications

    • Bachelors degree

      University of nairobi