Sven Oberg

Experience

• 

  EC&O Venues

  Aug 2001 - Jun 2007

  Business Analyst / Helpdesk Manager

  I worked in 3 separate roles at EC&O, starting with a temporary position as a website content administrator.Shortly after I moved into a junior Business Analyst position. I started training towards the ISEB Business Systems Development diploma (completed in 2004) while working on in-house development projects with responsibilities for requirements gathering, writing specification documents, liasing with developers and testing applications, end user training and support. The types of applications worked on include a CRM system, sales systems, contract management, and reporting.The business required someone to manage the internal desktop support team and asked me to fill this position. I managed a team of 4 people providing direct and remote support. During this time I obtained the ITIL Foundation certificate and started training towards the ITIL v2 Manager's certificate. Show less

• 

  Korbitec

  Jul 2007 - Oct 2012

  System Support Supervisor

  Responsible for team that performs network and systems monitoring, Incident management, Change administration and 1st line support request logging.

• 

  LexisNexis South Africa

  Nov 2012 - now

  Operations Manager

  Responsible for managing the day to day operational activities of the business to ensure smooth operation of various processes for a set of products. Main responsibilities include:1. Release Management which encompasses Training2. System Monitoring and Risk Management3. Incident Management4. Support (NOT end user support)5. Third Party Relations6. Monthly Billing Supervision