Laudstone Antonio De Sá Rocha

Experience

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  LSG Group

  Jun 2006 - Oct 2012

  Service MA

  Responsible for Lufthansa Business and Senators guests premium service in the Business and Senator Lounges in Frankfurt am MainPromoter and supporter in the preparation and serving of food and beverage lounge concept to the special status passengers

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  Cocomore AG

  Dec 2012 - Feb 2013

  Projektmanager

  -Product tests evaluations in Excel-Support in the creation of internal briefings

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  Toosha cashmere

  Apr 2013 - Apr 2014

  Senior Sales Distribution Consultant

  -Sales to B2B customers-Customer dialogue, loyalty and support-Preparation and implementation of trade fair appearances and B2B orders

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  Do Brasil Restaurant Frankfurt

  Dec 2014 - Dec 2017

  Unternehmensinhaber

  -Experience as an Owner;-HR Manager and restaurant design, interior design and brand identity all created by my self; -Responsible for Marketing, social media management, press, accounting, shopping, customer hosting and quality assurance Customer experience; - Super recognized in the German press article as a businessman in one of the most renowned newspapers in the country.

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  Branco Azul UG

  Dec 2017 - Dec 2018

  Customer Service Agent

  -Responsible for monitoring and managing the long-term relationship and customer data base;-Consolidator and Ambassador of Branco Azul at exhibition fairs;-Management of personnel and the relationship department -Developer of the advancement management and establishment of Branco Azul as an independent brand and as a B2B business;-Operational and sales supporter and companion at exhibitions fairs;

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  Spielwelle Vertriebs GmbH

  Apr 2019 - Dec 2020

  Educational material sales consultant

  Educational material sales consultant at Spielwelle-Consultantation and sale of educational materials -Supervision of 1,200 educational instituitions in northern Hessen + Frankfurt area

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  Swiss International Air Lines

  Dec 2022 - now

  In my current position as Operations/Hospitality Manager for the SWISS Lounges in Zurich, I am responsible for the operational and administrative management of the lounges. This includes coordinating subcontractor providers, conducting audits to ensure compliance with standards, and serving as the final deescalation point on the ground lounge ops. Additionally, I act as a liaison between SWISS, service providers, and guests, analyze and enhance passenger perception, and evaluate lounge products with the aim of driving continuous improvements. Show less

  • Operation/Hospitality Manager

    Nov 2023 - now

  • Flugbegleiter

    Dec 2022 - now