Mahmudul Hasan

Experience

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  Computer Services Ltd.

  Nov 2021 - Jul 2024

  System Engineer

  - Working as a technical support engineer for the Bangladesh-based ASP team at Dell Technologies. We offer 24x7 remote and onsite support for all types of storage, servers, and backup devices for clients like banks, telcos, and other renowned governmental and non-governmental organizations in Bangladesh because we are the only authorized service provider of Dell technologies.- Hands-on working experience in project management and active infrastructure solutions for data centers. Evaluates the client's needs and offers technical expertise for the new solution, including upgrades, tech refreshes, and data center migrations.- Dell Storage, server, and backup system installation, configuration, and troubleshootingDesigning and implementing Dell Backup appliances (Data Domain, Avamar & Networker) as a centralized and automated backup solution.- Designing and Planning Enterprise Solution - Planning and managing data migration (storage to storage)- Prepare RCAs and capacity plans for customers.- Conduct technical sessions with customers to brief them on the technology and persuade them to purchase the solutions.- Conduct knowledge-sharing sessions with customers before and after the completion of each project.- Coordinating and leading ongoing meetings with internal teams for pipeline expansion.- Maintaining consultative relationships with customers in order to provide a feasible value proposition for the technical requirement.- Maintaining consistent contact with clients in order to assess overall satisfaction, resolve complaints, and promote new offerings. Show less

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  Smart Technologies (BD) Ltd

  Jul 2024 - now

  System Engineer