Josiah Goodluck

Experience

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  Freelance

  Jan 2021 - Jun 2023

  Managed projects from conception to delivery, ensuring timely and within-budge completionCoordinated with teams to develop project plans, set goals and track progress Identified and mitigated risks, ensuring successful project outcomes Provided technical support for CRM software, resulting in a 95% customer satisfaction rating.Collaborated with teams to resolve technical issues, resulting in a 30% reduction in a 30% reduction in resolution time.Implemented process improvements, resulting in a 25% increased in efficiency.

  • Project Manager

    Jan 2022 - Jun 2023

  • Technical Support Specialist

    Jan 2021 - Dec 2022
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  Freelance

  Sept 2023 - now

  Developed and implemented sales and marketing automations strategies, resulting in 25% increase in sales revenueIntegrated CRMs (HubSpot and Salesforce) with marketing automation tools (Airtable, Make and Zapier) to enhance leadOptimized workflows and automated processes, leading to 30% reduction in manual tasksProvided technical support and project management expertise to ensure streamless implementation and adoption Created 20+ zaps for clients, automating tasks and workflows across various applications, resulting in an average time saving of 10 hours per week. Brief Summary: Analyzed and Optimized workflows, resulting in a 30% reduction in costs and 25% increase in productivity.Implemented no-code automation solutions using Zapier and Make, resulting in 40% reduction in manual tasks.Collaborated with teams to design and implement new workflows, resulting in a 20% increase in customer satisfaction. As an Airtable expert, I've helped numerous clients streamline their workflow, automate processes, and optimize their operations. With extensive experience in Airtable, I possess a deep understanding of it's capabilities and limitations.Projects:- Developed Custom workflows for sales team to track leads and opportunities.- Automated data migration from legacy to Airtable. - Created custom dashboard for executives to track key performance indicators.

  • Sales and Marketing Automation

    Jan 2024 - now

  • Zapier Automation

    Jan 2024 - Mar 2024

  • Workflow Optimization Specialist

    Jan 2023 - Dec 2023

  • Airtable Specialist

    Sept 2023 - Nov 2023