Kenny R.

Experience

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  Veterans United Home Loans

  Jan 2009 - Jan 2010

  Account Manager

  Deliver Results with Integrity, Be Passionate and Have Fun, and Enhance Lives Every Day: it's the way in which we embrace these values that defines us as a company. Living these values day in and day out drives our exemplary customer service and has led Veterans United to become a leader in the VA Loan industry.Account ManagerSupervised loan processing projects, clients and partners. Presented and expedited solutions for case management of consumer loans from generation to final close. Facilitated strategic account management, improving customer loyalty and retention. Established successful analysis of client credentials, ensuring compliance and accuracy. Show less

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  Golden Oak Lending

  Jan 2010 - Feb 2011

  Loan Processor

  You’ll find that getting the loan you need to improve your quality of life has never been easier. With over $1B in loans, Golden Oak offers lower rates and makes it easier and faster to get the new home loan or mortgage refinancing that you need. Interest rates are at an all-time low, and the time to act is now!Loan ProcessorStrategized case management of consumer loans from generation to final close. Transformed strategic account management, supporting customer loyalty and retention. Coordinated and oversaw analysis of client credentials, ensuring compliance and accuracy. Show less

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  Ansira

  Jan 2011 - Jan 2014

  Ansira is a leader at leveraging intelligence at every interaction to acquire, grow and retain your best customers. Our data-driven marketing helps brands create and strengthen customer relationships at a national and local level through customer engagement and channel partner empowerment, delivering long-term profitability for our clients.Account Representative II for AutoNationAwarded the Detail and Accuracy Quarterly Department Award by Ansira management.Demonstrated a consistent record of accurately and efficiently creating reports and sending them directly to the AutoNation marketing team. Partnered with the AutoNation SEM, internet creative and merchandising teams, ensuring compliant advertising.Liaised with internal teams, ensuring accuracy in reports and correspondences. Reviewed SEM keywords and invoices, internet banner creative, plus store websites, submitting them for claims processing in a timely manner. Show less

  • Account Representative II for AutoNation

    Jan 2013 - Jan 2014

  • Account Representative I for Jaguar and Land Rover

    Jan 2011 - Jan 2013
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  St. Louis Post-Dispatch

  Jan 2014 - Jan 2015

  Marketing Research Analyst

  Established in 1878, is widely known as our hometown newspaper with the leading news website in the region. But the role that the entire company plays in building our local communities is less familiar. Today, I want to make readers aware of the positive impact of our longstanding institution beyond the vital news and information that we deliver every day.Marketing Research AnalystCreated and implemented customized sales presentations based-on relevant market trends. Excellent track record of following both print and online competitors, ensuring the Post-Dispatch remained the local leader in news.Analyzed and assessed secondary market research data, interpreting trends and developing sales strategies for Post-Dispatch and STLtoday.com sales teams. Extracted competitive media spending, presenting potential advertising opportunities to the sales teams.Gained buy-in through accurately reporting on print and online audiences, app downloads, app traffic, website traffic and email audiences. Show less

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  MaritzCX

  Jan 2015 - Jun 2019

  Project Director

  Create and enable customer experience programs that drive ongoing and measurable business value, because proving ROI matters to the success of every CX practitioner and program.Project DirectorProven record of success establishing budgets, along with ensuring online and phone projects stay within budget and on schedule, delivering positive results for both the client and company. Successfully manages client engagement, ensuring their needs are being met, maintaining a positive relationship.Spearheads new ways for improvement of efficiency in programs, delivering a higher gross profit for the company. Collaborates with teammates and clients, building questionnaires. Programs surveys into the MaritzCX platform, as well as utilizing the tool and delivering live results.Organizes and manages data analysis, building a story based-on that analysis that provides actionable results. Prepares and presents actionable results to the clients. Show less

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  Charter Communications

  Jun 2019 - Oct 2019

  CX Measurement Analyst
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  MaritzCX

  Oct 2019 - Mar 2020

  Sr. Project Director
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  InMoment

  Mar 2020 - May 2022

  Senior Project Director

  • Communicates with stakeholders to fully understand the product vision to deliver maximum value.• Prioritizes Backlog items for developers and delivers “Ready” user stories from the Product Backlog within our Custom Development Scrum Team.• Contributes to a healthy ROI for clients by executing Customer Experience programs within scope and budget and delivering accurate and actionable results.• Instrumental in growing revenue on accounts up to 20% by finding additional needs.• Manages client engagements to ensure needs are being met and a positive partnership is maintained. Show less

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  SpearTip

  May 2022 - Aug 2022

  Product Owner

  Led my development team through several cost saving initiatives for the organization that included but were not limited to:- Automating reports for partners while addressing requests that came in out of scope.- Creating a new backend infrastructure that eliminated the need for costly server storage space.- Streamlining new releases to be released through one unified installer.

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  Centene Corporation

  Sept 2022 - now

  Product Owner