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Badrul Anuar

Badrul Anuar

Customer Service Technical Support

Followers of Badrul Anuar335 followers
location of Badrul AnuarPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Technical Presales Operations Manager at Infosys (Malaysia Sdn Bhd)

  • Education

    • Sekolah menengah kebangsaan chung hwa wei sin

      1997 - 2001
      SPM

      i was a student here

    • Malaysia Institute of Integrative Media (MIIM)

      2005 - 2008
      Diploma in multimedia productions Digital Communication and Media/Multimedia 2.6

      Diploma

  • Experience

    • Symphony BPO

      Jan 2010 - Jun 2013
      Customer Service Technical Support

      Mobile technical troubleshooting and consumer broadband tecnical service. services such as consumer mobile network platform ie Apple Iphone & Android,GSM/HSDPA/3G & 4G network 2nd tier supportTrained in Cable broadband services for consumer and FTH (Fiber to Home) access.

    • Astro Malaysia Holdings Bhd

      Jun 2013 - Jun 2015
      Elite Technical Specialist

      Front line Customer service specialist for AstroTrained as a Specialist in consumer cable Tv delivey, Installation of Satelite dish and configuration accoding to BandOn site Troubleshooting & Installation of company decoders & satelite dish

    • Infosys (Malaysia) Sdn. Bhd.

      Jun 2015 - now

      As a Technical Pre Sales Consultant (Design Specialist)for Optus Business - Below is key role but not limited to:Plays a key role in the sales engagement process, and is integral in delivering exemplary customer experience and financial outcomes through the provision of specialist technical and pre-sales solutions.Providing the accuracy and attention to detail required to produce customer focused proposals and associated component ordering.Effective interaction with internal group and vendors to supply solution design details and costs.Efficient resourcing of tender response and design challenges through re-usable frameowrks and standardized processes.Support the OB sales teams in – Proposal development, and ordering stages of the sales cycle.Maintain expertise, in low-level design for :- Telecommunication carrier products, data, voice and wireless customer premises equipment (network centric equipment), contact centre solutions, modular project work to effect updates and changes to Optus managed servicesUse product knowledge and design skills to add technical detail into the solutions, proposals and quotes Show less

      • Operations Manager

        Jul 2022 - now

      • Senior Presales Technical Consultant

        Mar 2019 - Jul 2022

      • Technical Pre Sales Consultant

        May 2017 - Mar 2019

      • Transition Specialist/Project Coordinator For Singtel Optus

        Jun 2015 - May 2017

  • Licenses & Certifications

    • BUSINESS ANALYSIS FUNDAMENTAL’S

      EPM Training Services Pte Ltd

    • EFFECTIVE NEGOTIATION SKILL

      Iverson Associates

    • ITIL Foundation Level

      AXELOS Global Best Practice

    • AWS BUSINESS PROFESSIONAL for Partners

      Amazon Web Services (AWS)

    • Analyzing and Visualizing Data with Microsoft Power BI

      KnowledgeCom SEA
      Mar 2024