Peter McDowall

Experience

• 

  Primor Produce Ltd

  Jan 1996 - Jan 2005

  IT Manager

  I progressed through this firm over nine years and was responsible for managing the information technology and telecommunications requirements in varying roles. The company’s three business and seven home office locations, the mobile sales team and 85+ hours per week operation, made for a challenging role over nine years. The owners of the company worked in the business, creating a dynamic and responsive environment. This environment demanded and enjoyed flexible and robust systems which enabled the company to maximise its competitive advantage.Initially I managed a successful ERP system selection and implementation. This solution supported Primor’s growth over 15 years, until its replacement in 2011. Through my different roles my responsibilities evolved to include the following key functions:• IT strategy development• Project management• Change management• Procurement• SLA / contract negotiation and review• Payroll system management, development and operation• Development of Recruitment, Selection & Induction processes• Fixed asset / depreciation accounting• Advisor on Human Resource Management issues• Infrastructure cost reduction• WAN / LAN management• Information management • Mobile / remote working solutions development• Telecommunications supplier selection, management• Budget preparation, forecasting and reporting• Solution development• Outsourced IT supplier selection• Stakeholder communication, negotiations & needs assessments• Communications systems selection and management• Supplier negotiations Show less

• 

  Harley-Davidson Australia

  Jan 2005 - Jan 2009

  Global Information Services Manager

  In this role I was responsible for delivering the Harley-Davidson Global Information Services (GIS) strategy in this market. I provided leadership to the staff supporting the information & communications technology in the Sydney head office, the regional offices, and throughout the dealer network in three countries.The role demanded strong interpersonal and relationship building skills to create and maintain solid ties with colleagues in the USA & UK – relationships which were key to influencing strategy to meet the needs of the local market. Harley-Davidson has a GIS leadership team that provides the strategic direction for the 500+ information and communications technology workers around the globe. As a member of this leadership team I contributed at all levels to Harley-Davidson’s migration to become a best practice, shared service environment.This role also gave me the opportunity to drive some key projects:- Lead Australia’s participation in a joint Europe – Australia project ($30M USD) to implement SAP as part of an organisation wide programme- Manage the fit-out of a custom-built four storey facility in Lane Cove West, both on time and under budget. A $2.25M project which encompasses facilities for all departments including vehicle servicing, technical training & office administration- Selection, development and implementation of a vertically integrated CRM solution (salesforce.com)- Roll out of new dealer portal technology to over 50 dealerships and the training of dealership staffAside from my ICT responsibilities, I developed Harley-Davidson’s Health & Safety programme and created an induction programme for new staff. Show less

• 

  St John New Zealand

  Oct 2008 - Oct 2013

  ICT Director (CIO)

  RESPONSIBILITIES:• Develop and execute an ICT strategy to transform the function and enable an ambitious enterprise change program.• Leadership and development of internal team of 50+ people across the service desk, infrastructure, development and project teams.• Introduce best practise approach for Programme and Project Delivery (25+ technology and business projects p.a.)• Resolve legacy support and performance issues in the 24 x 7 x 365 environmentACHIEVEMENTS:• Increased levels of Customer Satisfaction through the delivery of a customer centric ICT Strategy.• Introduced higher levels of business outcomes through the establishment of an enterprise wide Project Management Office and Portfolio Management approach to project selection, that clarified actual business priorities.• Significantly improved service levels by replacing the outsourced service desk with an insourced model that has greater scope and capacity, for the same cost.• Simplified the environment and reduced cost by consolidating systems to support amalgamation of five regions into three and the acquisition of another ambulance service.• Improved reliability of solutions by introducing ITIL processes.• Enabled a more dynamic organisation by developing a hybrid application strategy that leverages both public cloud and on premise solutions.• Supported St John to play a key role in response to the Canterbury Earthquakes by providing uninterrupted ICT services throughout the earthquakes, business continuity leadership in the aftermath, as well as transition to a containerised data centre environment.• Enabled the transformation of St John by delivering key solutions including; CRM, Telehealth, Social Enterprise, Performance Management, Learning Management, eCommerce, Recruitment, Service Desk, Inventory Management, Statistical Process Control, Unified Communications, Disaster Recovery and Finance platform.• Achieved better than planned performance of an $18M ICT budget. Show less

• 

  NZ Police

  Nov 2013 - Jan 2014

  Project Consultant - Next Generation 111

  The Next Generation 111 project is a priority initiative within the New Zealand Emergency Services Information & Communication strategy and roadmap. The project aims to ensure that:• all emergency services activations have location and identity information provided automatically• Emergency Services can evolve to allow activation by all modes of contact in step with community expectations• that the overall system is economically and operationally efficient for all participants including callers, telecommunications network providers, Telecom as the Initial Call Answering Point (ICAP) provider and Emergency Services Providers (ESPs).RESPONSIBILITIESDuring a 3 month contract, lead a multi-agency team to:- complete a feasibility study of Next Generation 111 technologies- develop a business case for investment in Next Generation 111 smartphone appsACHIEVEMENTS- successfully engaged with key stakeholders across Telecommunications, Emergency Services and Government organisations to agree approach- completed feasibility report within timeframes and presented to governance body- worked with government agencies to confirm funding channels- developed the business case in line with government guidelines Show less

• 

  Microsoft

  Feb 2014 - Jun 2015

  Cloud Delivery Executive

  Working with Microsoft enterprise customers to realise benefits and deliver value from their adoption of Microsoft cloud services.This includes:- working with CxO level executives to develop and execute IT strategies which align to business objectives- coaching change management capabilities into organisations to increase likelihood of project success, by creating a culture where return on investment is achieved and value is realised.- ensuring the highest levels of customer satisfaction with Microsoft cloud services and coordinating where appropriate with sales, consulting and support teams Show less

• 

  Microsoft

  Aug 2023 - now

  Coaching organisations to deliver business value through effective technology adoption and change management programs.This includes:- assessing organisational change management capability and capacity- establishing teams and governance arrangements to deliver effective change management programs- analysing a workforce to make change plans more relevant to the people- developing and executing plans for communication, training, coaching, resistance management, rewards & recognition and adoption measurement- measuring the impact of the change activities and the realisation of business value Show less

  • Principal Consultant - Adoption and Change Management

    Jul 2015 - now

  • Employee Giving Loaned Professional - Microsoft Philanthropies

    Aug 2023 - Nov 2023