Experience

• 

  Cultural care au pair

  Feb 2014 - Feb 2015

  Au pair
• 

  Imm, instituto da medicina molecular lisboa

  Jul 2015 - Sept 2015

  Intern

  • Statistics analyzing• Database modifying• Results forecasting

• 

  Max-planck-institut für biologische intelligenz

  Feb 2017 - Sept 2017

  Student assistant

  • 3D image visualization and annotation• Data analysis• Neuroimaging

• 

  Aon

  Jan 2019 - now

  • Proactively flagging manual work and tending to eliminate potential risks• Peer reviewing and spot checking of the files for complex clients• Supporting Change Requests• Revising SoW to provide input• Investigating defects and providing process improvement ideas• Developing relationship with internal and external teams• Assisting Client Service Coordinator (reviewing & updating Issue Log, taking part in BAU and project calls)• Conducting trainings• Being induction buddy for New Starters• Supporting client escalations calls & emails• Creating and reviewing SOPs and working instruction Show less • Administrating flexible benefits on daily basis - preparing and reviewing payroll and provider reports in accordance with requirements within project timeliness and with required quality• Responding to queries from internal & external Clients• Supporting & supervising client's implementations and renewals• Keeping the client documentation up to date• Preparing Annual Enrolment Statistics• First time quality testing• Preparing ad hoc reports• Achieving individual & team targets (SLAs, KPIs, quality targets) Show less

  • Associate Online Consultant

    Jun 2021 - now

  • Health & Benefits Specialist

    Mar 2020 - Jun 2021

  • Health and Benefit Administrator

    Jan 2019 - Feb 2020