Experience

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  British army

  Nov 1997 - Dec 2013

  Communications information systems (cis) manager

  Controlled implementation, establishment and maintenance of secure communication systems of the company.• Lead Manager on Operations, who took the holistic overview of the battlefield, liaising with multiple ‘experts’ and directing 7 departments each consisting of 150 personnel. Gave the orders approved by Senior Management, controlling the direction of Operations, managing risk and implementing complex Operations using a logical and thorough yet flexible approach thus achieving Senior Management objectives.• Responsible for delivering robust, secure digital voice and data radio network access to demanding customers in a high pressured critical environment. Siting command posts to ensure network coverage for HF, VHF and UHF radio equipment. Carried out path profile analysis manually and using frequency planning software, directing RRB (infill BTS) siting, frequency allocation, programming and configuring secure radio equipment into service. Over saw monitoring, engineering, maintaining and optimization of the secure networks. Show less

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  The colleges’ partnership

  Dec 2013 - Apr 2014

  Apprenticeship coordinator

  Contributed towards the achievement of apprenticeship scheme targets through the recruitment of learners, delivering, assessing and/or monitoring NVQ’s in Warehouse & Logistics, Telecommunications, and delivering key skills training and assessment.

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  Vodafone

  Apr 2014 - Jan 2015

  Csc team manager

  Contracted on an extended 4 month period to manage a team of Service Desk Advocates aligned to a business sector within the Customer Service Centre. • Accountable for the day-to-day performance at both individual and team levels. • Managed the day-to-day operations, including allocation of workload and resource management to ensure KPI’s are met. • Led the team through times of change and worked closely with other parts of CSC and the rest of the business to ensure that best practices are shared.• Review and updated policies and procedures.• Ensured that formal monthly 1-2-1s where carried out and documented on individual/team performances.• Chair daily and weekly meetings with key stakeholders.• Responsible for level 2 escalations into the CSC, liaising with multiple agencies and stakeholders to ensure a swift resolution. Show less

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  Cambridge university hospitals nhs foundation trust

  Jan 2015 - Feb 2018

  Service desk manager, operations

  Managing a team of Network Engineers who are responsible for the Trusts telephony, paging, radio services and bespoke applications.

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  Norfolk and norwich university hospitals nhs foundation trust

  Feb 2018 - Dec 2021

  Network services manager
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  University of east anglia

  Dec 2021 - now

  Head of network services

  Managing a team that handles various aspects of the Universities networking needs, such as designing network architecture, ensuring connectivity, security, and scalability, as well as optimizing network performance.• Network Strategy: Developing and implementing strategies aligned with the organization's goals to ensure efficient and effective network operations.• Infrastructure Management: Overseeing the design, deployment, and maintenance of the network infrastructure, including hardware, software, and protocols.• Security and Compliance: Ensuring network security measures are in place to protect against cyber threats and ensuring compliance with relevant regulations and standards.• Team Leadership: Managing and guiding a team of network engineers and technicians, providing direction, mentorship, and support.• Vendor Management: Collaborating with vendors and suppliers to procure necessary network equipment and services and managing vendor relationships.• Troubleshooting and Optimisation: Addressing network issues, optimising performance, and implementing improvements to enhance network reliability and speed. Show less