Experience

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  Paultons park

  Jul 2015 - Sept 2020

  Seasonal food and beverage assistant

  Assisting in jobs that are required to ensure the smooth running of the catering outlets within the park, including keeping the area clean and tidy for guests, serving them quickly and ensuring that food is cooked safely and efficiently.

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  Spinnaker tower

  Aug 2021 - now

  As a Designate Duty Manager, I support the Operations Duty Managers with key responsibilities, including opening and closing the attraction as a keyholder, overseeing daily figures, and handling banking duties. I also create the daily team rota and address guest complaints with professionalism, ensuring a positive experience for all visitors.In addition to these duties, I continue to contribute to the guest experience as a member of the Guest Services team, upholding exceptional service standards when not in a managerial role.As part of this role, I have completed training courses in first aid and handling difficult situations in the workplace.I was also voted by my colleagues to serve as a Team Representative. In this role, I act as a liaison, bringing any ideas or concerns from the team to upper management. Show less Working as a part of a team to meet the day to day demands of a major tourist attraction, ensuring that guests have a memorable experience. Roles vary from the selling of tickets and providing information about the tower and the surrounding area, to the general upkeep of the gift shop.Extra responsibilities, including:- banking the attraction’s previous day takings, remaking cash floats and undertakinga check of the safe contents.- being a member of the abseil team where we ensure the relevant safety documentation is completed before accompanying guests as they complete their 100m abseil. Show less

  • Designate Duty Manager

    Aug 2024 - now

  • Guest Services Team Member

    Aug 2021 - Aug 2024
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  Halcyon interactive

  Sept 2024 - now

  Co-founder

  Working on interactive digital experiences both independently and for corporate clients. More info soon.