Jason Chan

Experience

• 

  GAME Digital

  Dec 2003 - Mar 2004

  Sales Assistant

  Part time during University. Cashier. Key Holder. Telephone Enquiries. Stocktaking. Deliveries.

• 

  Ster Century Cinemas

  Nov 2004 - Feb 2005

  Floor Staff

  Part time during University. Ticket sales. Box Office. Telephone Bookings. Cinema Presentation and Promotions.

• 

  Evesham Technology

  Oct 2005 - May 2006

  Showroom Assistant

  Part time during University. Target sales. Telephone and E-mail Enquiries. After-Sales Support. Stocktaking.

• 

  LEDA - Certified B Corp

  Jul 2006 - Feb 2007

  Laborer

  Part time during University. Surveying. Setting Out. Health and Safety. Labouring duties.

• 

  The Listening Company

  Apr 2009 - May 2011

  Technical Support Agent

  PSTN, TV, and ADSL Diagnostics. Training. Team Supervision. KPIs. Customer Satisfaction Awards.

• 

  1GLOBAL

  Jul 2011 - Mar 2015

  Process and system enhancement project lead for end-to-end customer lifecycle. Utilized effective data presentation to enhance change adoption. Managed a team of Helpdesk Analysts, maintaining KPIs, SLAs, and Customer Satisfaction. Data-driven performance training and coaching. Business Customer Support handling tickets and tracking issues. Data trend identification and presentation. Training, Coaching, Service Improvement, VIP account specialist.

  • Business Analyst, Design and Operate

    Apr 2014 - Mar 2015

  • Customer Service Team Leader

    May 2013 - Apr 2014

  • Helpdesk Analyst

    Jul 2011 - May 2013
• 

  Cartesian

  Mar 2015 - Jul 2018

  Consultant

  Managed scope, cost, and lifecycle of multiple consulting engagements to Tier1 Telecommunications providers. Designed, developed, and delivered solutions for Business Analysis, Data Analysis, SQL Configuration, and Service Design. Hosted workshops with senior stakeholders for requirements gathering, design and process reviews, and project approvals. Managed client relationships and expectations. Identified and secured opportunities for consulting engagements.

• 

  Netcompany

  Jan 2019 - Apr 2022

  Netcompany is one of the fastest-growing and most successful IT services companies in Europe. We are true leaders in digitalisation and are proud to build, implement and support innovative IT solutions for some of the most exciting and prestigious organisations in the world.Our vision is to be the leading digital challenger in Europe, pioneering the next generation of IT consulting, with a strong focus on providing customers true value and delivery certainty. We are experts in the management of complex change and build robust and scalable IT solutions utilising agile delivery methods, thereby improving our client’s speed to market and allowing them to rapidly adapt to evolving business requirements.We have deep expertise across a wide range of sectors and our services range from application development and cloud migration through to programme delivery and service operations. Our team consists of true thought leaders who drive business transformation through innovative use of technologies such as predictive data analytics and cognitive computing.With more than 1,700 highly skilled and motivated technologists globally, we are involved in the delivery of some of the most secure, complex and nationally important technology programmes in both the public and private sector. Show less

  • Manager

    Jan 2021 - Apr 2022

  • Senior Consultant Business Analyst

    Jan 2019 - Jan 2021