Rohit Gir

Experience

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  Appin Technologies

  Jul 2015 - Dec 2015

  Trainee - IS Consultant

  • Install Network hardware and software.• Maintain Network and System Security.• Monitor Network Performance and suggest improvements to decision-makers.

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  IExpose India Private Limited

  Jun 2016 - Jun 2017

  Network Support Engineer

  • Respond to telephone calls, emails and helpdesk tickets for technical support on time with a positive outlook and prioritize accordingly.• Troubleshoot and repair faulty hardware and software.• Optimize network by evaluating network performance issues including availability, utilization, throughput, and latency.• Responsible for technical consultancy regarding changes to existing products.

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  Osmow's Inc.

  May 2019 - Jul 2020

  Store Manager

  • Deliver excellent service to ensure high levels of customer satisfaction.• Motivate the sales team to meet sales objectives by training and mentoring staff.• Create business strategies to attract new customers, expand store traffic, and enhance profitability.• Hire, train, and oversee new staff.• Respond to customer complaints and concerns in a professional manner.• Ensure store compliance with health and safety regulations.• Develop and arrange promotional material and in-store displays.• Prepare detailed reports on buying trends, customer requirements, and profits.• Undertake store administration duties such as managing store budgets and updating financial records.• Monitor inventory levels and order new items. Show less

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  Everest Computing

  May 2019 - Dec 2019

  Information Technology Consultant

  • Installing, updating and maintaining software and computer peripherals.• Ensure timely follow-up for outstanding tickets and escalated issues.• Deliver technical support to end-users via telephone or desk-side in a courteous and responsive manner.• Provide support for desktop, laptops, phones, tablets etc.• Set up and support remote desktop users.

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  Amazon

  Sept 2020 - now

  -Delivered comprehensive technical support, troubleshooting hardware, software, and network issues to ensure seamless IT operations.-Managed service requests using Service Now, maintaining accurate records and prioritizing tasks for timely resolution.-Administered user, computer, and printer accounts in Active Directory, including setup, modification, and deactivation.-Conducted IT orientations for new hires, ensuring all systems and access were operational from day one.-Monitored system alerts and acted promptly on critical issues to prevent downtime.-Deployed, configured, and maintained end-user hardware and software, streamlining the on-boarding process.-Documented processes, developed a knowledge base, and contributed to optimizing team workflows.-Assisted in procurement and deployment of IT-related equipment, ensuring cost-effective and efficient solutions. Show less

  • IT Support Associate II

    Dec 2020 - now

  • Fulfillment Associate

    Sept 2020 - Dec 2020