Mohamed Kotb

Experience

• 

  Lumin Systems

  Jan 2008 - now

   Planning and preparing the maintenance visits schedule. Providing technical training to my team of engineers and technician on installing, maintenance and repairing new types of machines. Organizing maintenance visits and support tasks. Directly contacting manufacturer supports.  Preparing maintenance contracts and their rules.  Representing the company in technical tenders. Manage the relation between my department and other company departments.  Leading a team consisting of one engineer and one technicians.  Providing technical training plan to my team of engineer and technician on installing, maintenance and repairing new types of machines. Organizing maintenance visits and support tasks. Directly contacting manufacturer supports.  Representing the company in technical in small tenders. General work problem solver.  Technical support of big company customers. Installation & maintenance of big type of machines (Datacard & PFE). Provide support and training to new engineers in our team on small type of machines. Planning the systems network infrastructure and representing my company in (demos-client working site).  Responsible of any Network infrastructure (internal network, Q-net system & HID access systems). Installation and maintenance of small types of machines (Datacard, PFE & attendance systems).

  • Technical Support Department manager

    Jan 2013 - now

  • Technical Support Team Leader

    Jan 2012 - Dec 2012

  • Senior Technical Support Engineer

    Jan 2010 - Dec 2011

  • Technical Support Engineer

    Jan 2008 - Dec 2009