Experience

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  Cgs (computer generated solutions)

  Aug 2016 - Dec 2017

  Fraud analyst

  - Handled escalated calls and provided training for new employees, offering team support through informative emails on new procedures and assisting with periodic reports and analysis. - Utilized various programs to identify fraudulent orders and prevent identity theft, while delivering customer support via phone, email, and instant messaging. - In April 2017, transitioned to a more technical platform, enhancing my technical skills by managing complex scenarios involving device activations, porting processes, and feature modifications for leased devices.Tools Used: Avaya, F.A.S.T (Fulfillment Activation System Tool), F.D.B (Fraud Data Base), Accurint, Microsoft Excel, Whitepages, Zillow.com, i-Care, Zimbra. Show less

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  Hewlett packard enterprise

  Sept 2018 - Apr 2019

  Pricing analyst

  - Establishing and maintaining relationships with business leaders to guide and influence decision-making;- Offering support and back-up to the EMEA List Pricing Lead;- Creating and updating no-touch pricing deals as required, seeking relevant approvals and communicating / publishing same;- Ensuring all transactions are compliant;- Establishing together with the managers the pricing strategy for HPE products for the different pricing methods/systems and define the deal approval/governance guidelines.- Tools used: Salesforce, Eclipse, DART, Microsoft Excel, Microsoft PowerPoint Show less

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  Dell technologies

  Apr 2019 - Nov 2024

  - Collaborate closely with OEM Sales and Program Managers to promptly address requests and inquiries, ensuring the seamless execution of order-related processes. - Managing documentation, generating reports, handling supply chain escalations, and overseeing export and compliance documentation.- Take full ownership of fulfillment reporting, manage escalation processes effectively, and proactively resolve issues to ensure timely and successful outcomes.- Lead interviews for new hires, contributing to the selection of top talent thataligns with organizational goals and culture.- Training and providing support for new hires. Show less - Communicating with the Renewals Sales Representatives and with other departments in order to build precise quotes;- Providing a detailed view of the customers' product portfolio by ensuring that each configuration is completely accurate through different internal systems;- Managing contract activity for renewal sales including upgrades, installation, de-installation, while modifying and maintaining the integrity of the database;- Deciding which products to quote by referencing procedures and by analyzing other internal factors;- Developing resolutions to solve complex problems and tactful situations, using judgment and decision-making, as well as anticipating change and acting in that direction.- Assuming the role of trainer for new hires. Show less

  • Project/Program Management Senior Analyst

    Feb 2023 - Nov 2024

  • Analyst, Global Renewals Quoting

    Apr 2019 - Feb 2023
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  Juniper networks

  Nov 2024 - now

  Sales admin specialist