Experience

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  Broncoway

  Oct 2005 - May 2007

  Project manager/marketing associate

  Marketing AssociateParticipated at negotiations between Broncoway and international organizations (USAID, UNDP,etc.) over projects related to website development and DB development.Lead generation, offer preparation for potential clients, follow-up call, negotiations, etc.Prepared database of IT Companies operating in the field of web design and development.Prepared Reports (Content Management Systems, Website usability issues, InformationArchitecture, Website review tools).dDynamic website content creation and further update.Final testing (website front end and back end, other applications), bug identification, reporting.Prepared technical documentation (Web design and development) (Eng, Arm, Rus).Conducted translations (Eng, Arm, Rus).Project ManagerProject Management of EIF Mini Survey and EIF Multimedia CD Update (2006)Project: Macromedia CD (update) about IT sector of Armenia, 2006Client: World Bank / Enterprise Incubator Foundation (Armenia)Update of IT Companies profiles through close interaction with IT Companies operating inArmenia.Preparation of Mini Survey Questionnaire.Management of website design and development projects:Project: Public Services Regulatory Commission Web Site (www.psrc.am)Client: USAID/Commercial Law and Economic Regulation ProgramProject: Golden Apricot International Film Festival Official Web Site (www.gaiff.am)Client: GAIFF (Yerevan, Armenia)Project: National Eco-Industrial Alliance Web Site(Moscow, Russia) (www.eco-alliance.ru)Client: National Eco-Industrial Alliance (Moscow, Russia)Project: California Intl. Trade and Invest. Office in Yerevan Web Site (www.armenia.ca.gov)Client: CATO (Los-Angeles, USA)Project: National Archives of Armenia Web Site (www.armarchives.am)Client: British Embassy in Yerevan / NAA (Yerevan, Armenia)Project: Blue Sevan Resort Center (www.bluesevan.com)Client: Blue Sevan Resort CenterTraining of client’s specialists (CMS usage). Show less

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  Matit design studio

  May 2008 - Aug 2008

  Web projects manager

  Website projects management. Making up of commercial offers, website technical specifications.- Content management: content writing and translation. Training of Clients specialists to use theCMS (Content Management System).- Day-to-day contact with clients. Requirements evaluation, ensuring of projects’ timely and qualityflow and deliverables.- Website search engines optimization (Google, Yahoo, Yandex, Rambler)- Analysis and monitoring of search engines; algorithms and keyword analysis. Website HTMLcode,content, web-pages structure, website structure optimization. Feedback monitoring.- Other administrative responsibilities – documentation organization and management, client ordermanagement, etc. Show less

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  "armentel" cjsc brand beeline

  Aug 2008 - May 2018

  Change manager

  Change process implementation and development in ArmenTel (according to ITIL). Creatingculture of the change management across the company.• Documentation preparation (policies and procedures).• Ensuring efficient management of the process. Timely and quality accomplishment of inner andouter clients’ requests.• Managing the working process of change coordinators. Insuring their right work and efficienthandling of change requests. The process includes changes all overArmenia and abroad. The directions are as follows:- CDN/VPN, other network elements and infrastructureinstallation/upgrade/integration/support.- Telephony, Call Center.- Mobile and fixed infrastructure update and support.- Server/hardware installation/upgrade/downgrade/support,- Data Center (creation/migration/uninstalling) support and other changes.- Changes concerning provision of services: VAS, Internet, new tariff plans and other offerings,roaming services, IPTV services.- Changes concerning the support of all operating systems. Billing cycle change requestshandling. Errors and problems requests handling. Urgent requests. Requests to analyze varioustypes of problems, activity realization, provision automation. Access management. Monitoring.- New systems installation, releases, patches, other upgrade management, DB management(support/upgrade/downgrade). Requests for realization of new projects and activities.• Initiation of modifications and further development of Change process, as well as in adjacentprocesses: “Release Management” (REL), “Security Management” (SEC), “Service LevelManagement” SLM, “Incident Management” (INC) and “Configuration Management” (CFG).• Inner client’s expectation management. Holding meetings to solve issues and problems.• Took part in implementation of Service Level Management process.• Training conducting for the colleagues.Preparing interactive materials for the trainings.• Reporting on CHG and SLM processes according to Key Process Indicators. Show less

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  Veon

  Aug 2008 - May 2018

  Chg manager
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  Ekeng cjsc

  Apr 2018 - Aug 2019

  Leading specialist

  • Writing and implementation of policies and procedures, ensuring complience with information and cybersecurity principles).• Technical documentation preparation.

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  Veon

  Sept 2019 - Feb 2021

  It processes senior specialist

  IT Change Control (ITIL4) • IT and Technical Change Management and Control.• Ensuring quality according to:- company policies and procedures, - internal audit and ITGC SOX Controls, - industry trends. • IT processes development and improvement. The processes included are the following:- IT Change Conrol,- Incident Management,- Information Seciruty/Cybersecurity,- Information systems/IT services Deployment and Decomissioning,- IT Service Catalogue.• Documentation (procedures, templates) writing and correction. Show less

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  Sportion

  Feb 2021 - Aug 2021

  Change manager, team lead

  Driving continuous ChM approvals process shaping and improvement to maintain change enablement practice effective and meet organization’s change-related needs.- Team members’ responsibilities allocation, schedule (2 shifts: starting from Manila, Philippines till Yerevan, Armenia shift end) planning and coordination. Ensuring knowledge and practice transfer between team members to secure team workflow continuity. Team day-to-day work monitoring and support.- Day-to-day change tickets risk and impact assessment, authorizing tickets to proceed. Ensuring changes Business and CEO side approvals, technical leaders review and other appropriate approvals availability. Friday Freeze control.- Weekly CAB meeting presiding, next week change tickets risk and impact review and assessment, tickets schedule clearance with company technical leads, avoiding gameplay high sessions (NBA/UEFA/IPL Cricket, etc.). Company’s high priority tickets (planned releases from Payments, Marketing and SC teams, security issues, etc.) schedule clearance to proceed.- Remote and on-premises delivery of ad-hoc presentations and training materials, onboarding and refresher courses for company users.- Remote new team member onboarding (as a cause of Covid lockdown). Team building and integration, knowledge and practice transfer calls and activities.- Failed changes analysis with regard to their failure impact (ones that cause P1/P2 incidents and that get rolled-back) and reporting.- Reporting across the company: Daily change, Daily change for tomorrow, Change for tomorrow, Friday changes, Weekend changes.- Monthly and quarterly ChM process metrics reporting. Quarterly presentation making up. Show less

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  Team.telecomarmenia

  Aug 2021 - Mar 2022

  It projects senior manager
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  Ucom

  Apr 2022 - now

  Processes senior manager