Jane Regencia

Experience

• 

  The Ritz-Carlton, Millenia Singapore

  Dec 2011 - Jun 2012

  Management Trainee

  • Barista• Hostess • Lounge Server• Management Trainee• Banquet Staff• Singapore Airshow caterer

• 

  InterContinental Hotels Group (IHG®)

  Aug 2012 - now

  Global Sales Operations Support - Account Management• Multi-channel & multi-level seller-facing operations support focusing on education, ways of working retention, & long-term operational excellence for IHG Javelin Cases and other relevant system tools required in the role based on a consultative approach as the main platform.• Proactive Identification of seller operational gaps in both a global and regional capacity along with recommendations for process improvement and delivery to Sales Operations leadership to align with global standards.• Management and execution of global sales goal changes as authorized by Sales Operations leadership.Multi Segment Crediting Governance Support & Manual Overrides• Act as subject matter experts on basic crediting methodology queries from sales support teams• Manual crediting for Groups and Meetings via system overrides are done accurately with a view on reinforcing the current crediting methodology standards.• Recommend and cascade where appropriate possible changes on data management process to ensure Groups & Meetings crediting remain relevant for the sales teams.Sales Operations Performance Reporting• Monthly delivery of agreed reports focusing on Sales Operations performance both for internal and external stakeholders to identify training opportunities for sellers and greater transparency to review and possibly evolve current ways of working due to global trends/issues encountered by the sales teams.Worldwide Sales Insights & Planning Support & Ad Hoc requirements• Quarterly maintenance of data integrity across account ownership in IHG Javelin focusing on orphan country ownership, inactive users, and unaddressed legacy issues.• Data loading management which include, but are not limited to, publishing Account Intelligence data via Sales Source, MeetingBroker Configuration and e-Proposal files.• Assist team with Ad Hoc projects given but not limited by the team leader. Show less • Supports IHG hotels, Area Managers, Revenue Managers, and Key Account Directors worldwide by creating corporate accounts that serve as a platform for hotels to load their negotiated rates• Manages corporate account activities and inquiries • Conducts test booking for corporate accounts• Creates rate access codes in Sabre, Apollo/Galileo, Worldspan, Amadeus, and Pegasus Global Distribution Systems• Ensures that the IHG brands are sellable in all the booking channels• Loads the IHG employee and owner discount rates in Holidex Plus Show less

  • Manager, Global Sales Regional Ops - Global Accounts & Airlines

    Nov 2023 - now

  • Associate Manager, Sales Operations Support - Data Integrity

    Jan 2022 - Oct 2023

  • Global Sales Operations Liaison/Associate

    Nov 2016 - Dec 2021

  • Corporate Accounts Specialist

    Aug 2012 - Nov 2016