Carla Juska

Orange Park, Florida, United States

+91 xxxx xxxxx

[email protected]

724 followers

Timeline
Oct 2010 - Aug 2015
Senior CSR
iQor
Aug 2015 - Oct 2023
Account Management CAMC
Comcast
Miramar, Florida, United States
Jul 2021 - May 2022
Claims Rep
The Hartford
Jan 2022 - Jan 2023
Collections Analyst
Comcast Business
Current Company
Jan 2023 - now
Claims Representative
Sedgwick
About me
Conflict Resolution | Learning & Development | Diversity, Equity & Inclusion
Education
- Sheridan technical college
  2021 - 2022
  Accounting 3.85 gpa
  Earn technical diploma in Accounting Operations. Excel and Quickbooks Certified
- Florida state college at jacksonville
  2023 - 2025
  Associate of science - as criminal justice and corrections
  emphasizes the development of introductory knowledge of criminological theories, ethics, and the criminal justice system, along with communication and critical thinking skills. The program has an applied focus on corrections, courts, policing, juvenile justice, and victim service professions.
- Sheridan technical college
  2022 - 2023
  Business administration and management, general 3.85 gpa
  Business Management and Analysis. Benefits to opening and running a business
Experience
- Iqor
  Oct 2010 - Aug 2015
  Senior csr
  Assisted with incoming billing calls, by providing accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Built customer loyalty by placing follow-up calls for customer who reported/billing product issues.As team lead assisted supervisors with coaching and development, managing a team of 13+ agents when supervisors were out on leave.
- Comcast
  Aug 2015 - Oct 2023
  Developed effective relationships with all call center departments through clear communication.Effectively follow tools and resources to meet or exceed expected monthly goals.Volunteer in various activities such as Fun Committee, Production Floor Support, SMIT/ PALS for new hire classes when needed, selected to cover teams when supervisors are not available.Shadow supervisors during coaching sessions, taking supervisor calls, and monitoring S4X behaviors.Assist supervisors with Net Promoter Score callbacks, contacting the customer, and receiving feedback from customers.Participate in monthly ENPS surveys with coming up with new and innovative ideas for the call center and improving the customer service experience.Team lead, send out daily stats, log in log out reports, daily goals, and motivational quotes.Input data and update customer information on every interaction. Show less Developed effective relationships with all call center departments through clear communication.Effectively follow tools and resources to meet or exceed expected monthly goals.Volunteer in various activities such as Fun Committee, Production Floor Support, SMIT/ PALS for new hire classes when needed, selected to cover teams when supervisors are not available.Shadow supervisors during coaching sessions, taking supervisor calls, and monitoring S4X behaviors.Assist supervisors with Net Promoter Score callbacks, contacting the customer, and receiving feedback from customers.Participate in monthly ENPS surveys with coming up with new and innovative ideas for the call center and improving the customer service experience.Team lead, send out daily stats, log in log out reports, daily goals, and motivational quotes.Input data and update customer information on every interaction. Show less
  - Account Management CAMC
    Aug 2015 - Oct 2023
  - Customer Account Management
    Aug 2015 - Jan 2023
- The hartford
  Jul 2021 - May 2022
  Claims rep
  Answer inbounds calls, assist with case managementProcess new claims and update information
- Comcast business
  Jan 2022 - Jan 2023
  Collections analyst
- Sedgwick
  Jan 2023 - now
  - Claims Representative
    Jan 2024 - now
  - Claims Assistant
    Jan 2023 - Jan 2024
Licenses & Certifications
- Notary public
  Notary public for the state of florida
  Aug 2022
- Claims adjuster
  Florida department of financial services
  Nov 2022