Karthikeya Sarma AVS

Experience

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  Tech Mahindra

  Oct 2007 - Feb 2010

  Software Engineer

  ✦ Software developer for a healthcare customer✦ Requirements gathering and analysis✦ System implementation and unit testing✦ Preparation of User Requirements Document(URD), System Requirements Specifications(SRS), Unit Test Cases(UTC), Installation instructions, Release notes and user manual✦ Deployment and Go-Live

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  HCLTech

  Feb 2010 - Oct 2010

  Software Engineer

  ✦ Senior developer for a leading European bank's application development✦ Requirements gathering and analysis✦ Systems Requirements Document (SRD), Design Document, Unit Test Cases(UTC), Release notes preparation✦ Data modeling, application development and unit testing✦ Co-ordinating User Acceptance Testing (UAT), Production deployment and Go-Live

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  Infosys

  Oct 2010 - Apr 2016

  Technology Analyst

  ✦ Application Support lead for world's largest pharma company's Western European region✦ Responsible for Incident, Problem, Change, Configuration and Release management of GxP and SOX applications✦ Planning and managing application on-boarding, knowledge transition, application support, off-boarding and retirement✦ Incident monitoring and taking appropriate measures to comply with SLAs, metrics preparation and sharing with account management and customers✦ Requirements gathering for change requests, enhancements & migrations and estimates elicitation ✦ Co-ordination during User Acceptance Testing(UAT), Production Deployment and Go-Live✦ Defining and setting up process framework and guidelines using ITIL framework✦ Operational meetings with stakeholders includes customers, end users, account management and third-party vendors✦ Service improvements to make systems stable, reduce issues and minimize downtime✦ Retirement of legacy, licensed and dormant systems by providing alternative and cost-effective solutions there by reducing cost and improving client margins Show less

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  Tech Mahindra

  Apr 2016 - Jun 2017

  Tech Lead

  ✦ Technical Lead for building a GRC system for one of the world’s leading auditing firm, comprising multiple modules like Audit, Risk, Compliance and Issue Management etc.✦ Responsible for end-to-end SDLC from requirements till Go-Live✦ Participate in requirements gathering, estimates elicitation✦ Participate in design discussions and coming up with low level design✦ Taking care of Development, unit & integration testing✦ Working with business users during User Acceptance Testing✦ Taking care of Go-Live and Post Production Warranty Support✦ Responsible for identification of risks and issues, and mitigation plan Show less

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  WHISHWORKS is now Coforge

  Jun 2017 - May 2020

  ✦ Responsible for Project Planning, Scope, Budget, Schedule, Invoicing and Resource Mgmt etc.✦ Participate in discovery workshops - collaborating with technology partners on overall business & integration requirements✦ Manage Project Delivery, RACI, RAID, quality, escalations and stakeholder management ✦ Responsible for early identification of risks and issues, and mitigation plan/activities✦ First point of contact for all project updates, status, issues and escalations✦ Manage key milestones and ensure on-time quality deliverables✦ Manage Sprint ceremonies like Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective✦ Responsible for Project Cadence including Weekly Reviews, Monthly Governance and Quarterly Business Review meetings✦ Project delivery using Agile methodologies using tools such as JIRA, Confluence, DevOps, SharePoint etc. Show less ✦ Delivery of MuleSoft Application Support & Maintenance✦ Managing the IPaaS applications hosted on both Cloud and On-Premise✦ Taking care of Service Delivery - Service Transition, Operations and Continual Service Improvements✦ Managing teams working in various Support models like Shared Services, Managed Services, T&M and Customized models✦ Taking care of Customer Onboarding and Knowledge Transition✦ Owns BAU – Availability Mgmt (Proactive Monitoring), Capacity Mgmt, Incident Mgmt, Problem Mgmt, Change & Release Mgmt, Configuration Management etc.✦ Implementation of Continual Improvements like automation, DevOps, automated monitoring etc. Show less

  • Integration Project Manager

    Apr 2019 - May 2020

  • Service Delivery Manager

    Jun 2017 - Mar 2019
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  TEKsystems Global Services in India

  May 2020 - now

  Delivery of Integration solutions using MuleSoft Delivery of Integration solutions using MuleSoft Delivery of Integration solutions using MuleSoft

  • Program Manager

    Apr 2023 - now

  • Sr. Tech Service Manager

    Apr 2022 - Mar 2023

  • Tech Service Manager

    May 2020 - Mar 2022