Alexandra Andreea Paraschivescu

Experience

• 

  Softwin

  Jun 2006 - Dec 2006

  Computer Operator

  CRM Department (Customer Relationship Management) – technical support and commercial assistance (offers presentation, payments, information about the contract) for a French internet provider.

• 

  Montero

  Jan 2007 - Mar 2007

  Financial Assistant

  Audit- manage on-line payments to suppliers

• 

  OTP Garancia Insurence ltd

  Mar 2007 - Feb 2008

  Unit Manager

  Sales:Established and managed a new team of financial consultantsManaged contracts with clients.

• 

  The Timken Company

  Feb 2008 - Jul 2010

  SAP SERVICE DESK SUPPORT ASSOCIATE

  Customer service for Europe- provide quality service to SAP end users within the company, and also manage effectively the Service Desk requests;- on job training in IT, in Colmar France - for a week.

• 

  Xella

  Jul 2010 - Mar 2014

  Customer service, Sales- prospect the market for new projects using specialized web-sites;- provide support for the Sales Team;- Siebel (CRM) maintenance: checking and updating the data base, checking the sales in CRM, solving any issue by collaborating with the IT Department, transfer new customers/projects from Siebel to SAP;- complaints registration in CRM;- sales correlation between Siebel and Bex Web Analyzer (BWH). Sales Member of the Customer Service Department using the SAP system:- register orders;- creating picking lists, outbound deliveries and invoices;- making sure to provide the transport for the sold merchandise;- Customer Master data set up and maintenance;

  • Sales Support - Telemarketing Department Member

    Sept 2011 - Mar 2014

  • Customer Service and Logistics Specialist

    Jul 2010 - Sept 2011
• 

  IBM

  Mar 2014 - Sept 2017

  Project Management Officer

  Part of the IBM European PMO Department - Administrative tasks (Contract Management, 3rd Party Management, Financial Management);- Standardizing processes and tools in order to improve activity performance;- Generating financial forecasts;- Create, track and share metrics with internal and external stakeholders; - Responsible for developing and updating process documentation

• 

  Webpublication

  Oct 2017 - Oct 2023

  Project Management and Customer Success Manager

  - project planning;- Jira;- coordination and completion of projects on time within budget and within scope;- INDD / EPUB interactivity;- provide training on Webpublication products;- manage the relationship with the client and all stakeholders- set deadlines, assign responsibilities and monitor and summarize progress of project;- prepare reports for upper management regarding status of project;- ensure resource availability and allocation;- listen and respond to customers’ needs and concerns;- provide information about products and services: Indesign and Webpublication platform and plugin;- review or make changes to customer accounts;- handle returns or complaints;- record details of customer contacts and actions taken;- research answers or solutions as needed;- refer customers to supervisors, managers, or others who can help - create and maintain comprehensive project documentation; Show less

• 

  ALTEN Romania

  Oct 2023 - now

  Support Modeling Engineer

  - Coordination and completion of projects on time within budget and within scope;- Define and update the support models for Airbus applications, in different Portfolios;- Monitor risks and developed a medium-term vision for the portfolio of support models;- Establish SLAs and SLOs for applications, including incident management resources and access management methods and translated them in the Support Model.- Ensure a good communication with the support and management teams;- Adapt to each team's requirements based on their specific needs;- Establish meetings during which I collected information from the referents involved in the support activities for the applications;- Send MoM to all participant of the meetings;- Constantly update the files and platforms specific to the activity (Dashboard, Rolling Plan);- Record details of customer contacts and actions taken;- When needed, provide procedures and support to the stakeholders in raising different requests in ServiceNow and TechRequest;- Brainstorm with the E2e Support Modelling Team in order to improve our activity and also the Guides/Procedures- Manage the E2E Support Model Drive and Gsite Show less