Experience

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  Aditya birla minacs

  Oct 2010 - Jul 2012

  Team lead operations
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  Infosys

  Mar 2014 - Mar 2015

  Sr. process executive

   Training: Train a Team of 20 – 25 Advisors to deliver the best during production.  Performance Managements: Bottom Quartile Management through 7 Quality Tools (Pareto Analysis, Fish Bone, Control Chat, Check Sheet, Scatter Plots, Graphs and Histogram). Monitoring: Monitoring through Remote and Live Sessions. Both Sandwich and Layered Models of Monitoring. Coaching: Coach BQ Advisors to improve the performance and to meet the set SLA’s. Making Improvement Action Plan for Bottom Quartile Agents, Setting Step Goals and follow-up sessions. Continuous Improvement: Follow GROW Model for Continuous Improvement and structured process for achieving goals and solving problems. People Management: Controlling Absenteeism and Attrition though various People Management Methods. Calibrations: Calibration Sessions with clients to compete various process and product updates. Handling Escalations and Conflicts: Handle Client and Customer Escalations to sustain business and to sustain customer confidence. Managing Conflicts between Advisors to maintain employee morale, turnover, and litigation affecting the prosperity of a company. Reporting: Generate various MIS Reports like Productivity and Utilization. Annual Reviews and Career Plans: Feedback on Annual Review and Career Progression Plan depending on Advisor skillsets and interests. Show less

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  Accenture in india

  Mar 2015 - Jun 2018

  Procurement sourcing analyst

  Strategic Sourcing Analysts collect, evaluate, and analyze sourcing information to provide direction to their organization or their organization’s clients. Strategic Sourcing Analysts are employed by a wide range of establishments throughout the private and public sector such as manufacturing firms, utility companies, and the service sector.

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  Accenture

  Jun 2018 - now

  • Procurement Ops Advisory Specialist

    Dec 2021 - now

  • Procurement Advisory Senior Analyst

    Jun 2018 - Dec 2021