Harry Nguyen

Experience

• 

  Asahi Industrial Electronics Inc.

  Sept 1999 - Jan 2005

  Technical Support Analyst

  • Technical supported all internal employees and customers with all computer related problems• Technical supported all internal employees and customers with all computer related problems• Provided support for PC desktop/laptop software, hardware, and other peripheral hardware• Provided after-hours on call support• Installed various software, hardware, network and tested in different various OS platform (Windows 98/2000/XP/Windows 2003 Server)• Repaired and configured computer peripherals, operating system, and application software• Monitored, supported, troubleshooting and maintained company servers, website and network system Show less

• 

  CIBC - Canadian Desktop Services

  Feb 2005 - Dec 2007

  Client Technology Analyst

  • Technical supported for all CIBC internal/external employees with all computer related problems (Windows XP/Windows Vista/MS Office/MS Outlook/In-house application software)• Provided all levels support and problem resolution• Assisted clients in quickly solving technical and functionality issues• Resolved issues for clients in minimal time, minimizing downtime and loss of revenue to the Company• Implementation and migrated user files and setting from Windows 98 to Windows XP• Logged Help tickets into system for further tracking and problem escalation• Performed call logging, incident management and escalation procedures• Installed various software, hardware, network and tested according to CIBC guide line• Monitored, supported, repaired, configured, and maintained computer peripherals, operating system, printers, and application software for all user desktops/laptops, and network system Show less

• 

  I.E.Canada

  Mar 2008 - Jun 2011

  IT Coordinator

  • Provided all levels support to resolve user concerns with specific applications, including Windows XP/Windows 7/2003/2008 Exchange Server, Active Directory, MS Office, MS Outlook and other in-house database application• Technical supported for all I.E.Canada internal/external employees with all computer related problems and regularly perform hardware and software maintenance• Build relationship with hardware, software, and service vendors, as well as work closely with IT Director in several project implementations• Implementation and migrated user files and setting from Windows XP to Windows 7• Installed various software, hardware, printer, network, tested and performed data backup using NAS system according to I.E.Canada guide line• Setup, configuration and supported on Mobile Devices/Smart Phones (iOS/Android)• Repaired, configured, and troubleshooting with a wide range of issues computer related to end user's environment• Monitored, supported, and maintained all user desktops/laptops, network system, and inventory records to ensured that they are kept up to date• Consistently present technical information in "non-technical" format to relevant members of the organization Show less

• 

  Ryder System, Inc.

  Jun 2011 - Mar 2020

  Sr. IT Analyst

  • IT supported on software and hardware for multiple Ryder warehouses and other transportation accounts• Managed IT projects with third party vendors and support teams within IT budget• Worked with the Ryder IT Team to resolve any transportation and warehouse management systems issues• Team lead on implementation and migrated user files and setting from Windows 7 to Windows 10• Gathering information, developed and implementation on project web application for training users and Survey website for HR team• Developed and supported various reports on Crystal Report, MS SQL and TOADs for operation team• Worked with Ryder IT Teams to support various system: Manhattan - SCALE (Supply Chain Architected for Logistic Execution), PKMS, SAP, Citrix, EDI, LogFire, TruckMate, WebTM, ServiceNow, Remedy, Track-It and other application software• Installed/setup, configuration and supported on hardware/software for PC/Laptop, Mobile Devices/Smart Phones (Windows/iOS/Android)• Setup, configuration and supported on various wireless devices like PeopleNet, Zebra, Samsung, Intermec, Sonim and others Windows/Android devices with Soti Mobicontrol• Managed hardware returns and technical supported issues for IT supported hardware, including Printers, RF Scanners, PCs, Laptops, and Smart Phones• Administered and maintain end user accounts, permissions, and access rights• Monitored and test system and network performance• Troubleshoot systems issues to find a resolution, utilizing the various support teams and vendors when required Show less

• 

  Fastfrate

  Jul 2020 - Jun 2021

  IT Analyst
• 

  Descartes Systems Group

  Jun 2021 - now

  Technical Support Analyst