Richard Lambert

Experience

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  Cineworld Cinemas Ltd

  Jan 2008 - Nov 2010

  Supervisor

  Leading the daily operations of a busy cinema, working with the management team to ensure targets were met and the highest level of customer service was maintained. Involved supervising, supporting and developing staff including a high level of cash handling and undertaking daily banking. Often responsible for resolving and diffusing difficult customer situations when dealing with a range of customer enquires and complaints.

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  Walt Disney World

  Jun 2008 - Aug 2008

  Attractions Host: The Great Movie Ride
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  Walt Disney World

  Jun 2009 - Aug 2009

  Attractions Host: Jungle Cruise
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  Apple

  Sept 2010 - Nov 2010

  Specialist

  Working as a front-line representative for the company, processing sales while providing advice and support to all customers. Responsible for providing solutions to meet customers needs and helping resolve any consumer issues to ensure every customer has the best possible experience with Apple products. Required extensive customer interactions and using proactive approaches to customer service. I regularly scored in the top 10 sales of the store, while only working part-time.

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  Whistler Blackcomb

  Dec 2010 - Apr 2012

  Ski Instructor and Lift Attendant

  Roles that required a high-level of awareness while leading classes and operating ski lifts of the resort, the ability to make quick decisions, build relationships quickly and to develop analytical skills that focus on reading guest’s skiing technique.Acting as an ambassador for the mountain and ensuring the best possible experience for all guests in the resort, involving a high level of guest contact.Required working with a variety of stringent safety regulations while delivering high customer service in a changing outdoor environment. Show less

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  Delta Hotels & Resorts

  Jul 2011 - Nov 2013

  Duty Manager/Guest Service Agent

  Working to ensure the hotel’s guest expectations are met by delivering quality guest service, maintaining a smooth operation of the hotel and Front Office while working with, and coaching, the team to ensure they have the tools to provide the best guest service possible. A highly responsible position as the manager in charge of the hotel, assuring the safety of all guests and staff, and thinking on my feet to deliver the best stay for the hotel’s guest and finding the best solution for any arising issues. During my time in this role I created the department’s training program and many of the formal operating procedures, and became the hotel’s leading knowledge on the Opera property management system. Show less

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  Esprit

  Feb 2014 - May 2014

  Supervisor

  Working within Esprit retail’s flagship Australian store as Supervisor and Floor Manager on the largest level of the store and helping to co-ordinate the shut down procedure of the store in May 2014. Responsible for the store’s banking and resolving both customer and staff issues. I also worked as the store’s Visual Merchandiser and had control over many of the displays and look of the store.

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  Transitional Executive

  Jun 2014 - Feb 2018

  Organisation Analyst

  In charge of the daily operations and logistics of a fast-paced leadership development company – planning and managing the resources of the business, including forecasting, budgeting and invoicing. – Responsible for the end-to-end management of over 150 projects in a year as part of a large change management project for a major global retailer– Managing the admin team of the organisation, with up to two direct reports, and supporting the larger project team of 10 to deliver the highest standard of work on a day-to-day basis– As part of the leadership team of the business, also involved in strategic planning and team development – Developing and designing high-quality materials and presentations, for project rollout and business development– Constantly evaluating all of the businesses’ methods, processes, operations, materials and communications to ensure all are effective and fit for purpose– Co-facilitating leadership development workshops – supporting working groups throughout the event Show less

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  Standards Australia

  Apr 2018 - now

  • Head of Standards Development

    Mar 2023 - now

  • Standards Development Manager

    May 2021 - Mar 2023

  • Program Manager

    Jun 2019 - May 2021

  • Project Manager

    Apr 2018 - Jun 2019