Ayman Ahmed Saied

Experience

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  National Applicators for technology and modern sciences

  Mar 2011 - Jun 2013

  IT Technical Manger

  Full Technical Desktop , Laptop , LAN Network , IP Printer• Diagnose and resolve technical issues• Escalate IT issues to the IT Manager where necessary• Support MS Office Outlook 2003,2007,2010 /Web Mail• Troubleshooting LAN• Setting up and configuring new Laptops , Desktops & IP Phone• Install authorized software to Laptops and Desktopsaccounts in accordance with HR requirements• Providing support Window XP, Vista , Win7,Win8• Ensuring security and upgrades are applied and kept up to date on desktops and laptops• Antivirus installation to all desktops and laptops over the Network• Reporting faults and maintaining logs on servers, Desktops ,Laptops, Printers, IP Phone• Using Microsoft Lync Apps to Share User Desktop and Solve the Problem Remotely• Patching of network and phones• Creating purchase requisitions for IT hardware/software• Ensuring all software purchased licensing is recorded and maintained• Prepare documents, meeting room materials and correspondence• Perform basic administrative support duties as required to meet specific operational objectives• Provide assistance as required to the IT Manager• Provide assistance and support to colleagues in IT-related matters• Installation and configuration ADSL/Broadband Routers• Troubleshooting of Local Area Network LAN, DNS and Proxy Settings Show less

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  United Group

  Jun 2012 - Jun 2013

  IT Administrator

  Full Technical Support Desktop, Laptop, LAN Network, Printer Troubleshooting Hardware, OS & Application related Issues Assembling of PC’s and configuration of operating system in it. Installation and configuration of various software and Patches Troubleshooting Hardware and OS related Issues Installing printers and print setup Diagnose and resolve technical issues Support MS Office 2003, 2007, 2010 /Web Mail provided computer help desk support via telephone communications with Staff when needed Patching of network and phones Ensuring all software purchased licensing is recorded and maintained Troubleshooting of LAN IT Asset Management Show less

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  Al Khawarizmi International College | University College

  Mar 2014 - Jun 2014

  IT Support Engineer

   Maintaining User profiles, user accounts and user rights. Handling day-to-day works including system administration, network maintenance, and related issues. Configuration and Troubleshooting of Microsoft operating systems like win98, win2000, XP, win2003,and Window XP/Vista and7. Assisted on on-site visits and hardware troubleshooting and local system upgrades. Handling issues related to printers and troubleshooting the printer’s problems. Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability Assisted in troubleshooting user problems relating to Operating System issues (Windows XP,Vista,Windows 7 and 8), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Performed upgrades, installation of software and drivers and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates. Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation. Show less

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  Unique Solutions Information Technology & Services

  Jul 2014 - now

  IT Support Engineer

  Organization : Dubai Islamic BankDesignation : IT Support EngineerRESPONSIBILITIES Resolving the technical issue’s on call, via email and in-person. Resolving issues related to computer hardware software, network, backup & Server. Co-ordination with Vendors for hardware parts replacement or application re-configuration. Dealing with application support team for business applications issues. New system setup for the new hires, creating an account in Active Directory. Visit onsite on priority for escalated issues or remote using Microsoft System Configuration Console for remote location users. Resolved issue with-in SLA using HP Service Manager for incident management. New Training Centers and New Branches Setup. Co-coordinating with Network Team for Network maintenance activities. Supporting on Server Migration. Support for Avaya IP Phone Setup, installation and maintenance. Supported on Exchange Migration. Supporting various applications based on the departments. Installing, Configuring All types of printer & Scanners, print server configuration Assisting Project team in Business Projects within organization. Project Co-ordination as per policies. Assisting users with multiple issue’s hence which is not in support guiding them to concerned. Departments. Troubleshooting on workstations, mobile devices, scanners & printer. Weekly report generation to analyze infected system/servers and based upon the reports initiating action plan. IT Operations Support. Daily backup activities using Core Banking System. Schedule Backup and maintaining logs if errors while backing up then updating the database & application support. Co-ordination between Multiple IT departments which includes providing support for internal business department, new project initiation, upgrade IT & business projects, Asset Management Show less