
Shemar Gordon
Front Desk Representative

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About me
Npower alumni
Education

CUNY School of Professional Studies
-Bachelor's degree Information Technology
Experience

Planet Fitness
Apr 2021 - Sept 2021Front Desk Representative- Greet all members as they arrive and scan them in to start their workout - Assisting new members with signing up to the variety of different memberships we offer.

JOE & THE JUICE
Oct 2021 - Sept 2023Shift Manager- Responsible for stability on shift, so that the day to day operation is running smoothly - Ensure that everyone completes their daily task that's assigned each day - Responsible for making all deliveries for the store so that all depleted items are restocked - This job gave me experience working in a fast-paced environment and directly interacting with customers on a day-to-day basis.- Responsible for training all new hire in every position with set expectations - Count and stock management Show less

Point to Point Solution, Inc
Sept 2023 - nowJunior IT Technician- Troubleshoot technical issues- Perform Computer Network Repairs- Software Troubleshooting- Travel to a client’s location to assist in IT service installation, repair, or general support- Work with more-complex matters that the client cannot resolve with phone support- Maintain systems to ensure they run properly- Train client staff on how to use new systems- Providing White Glove Customer Service
Licenses & Certifications

CompTIA A+
CompTIAApr 2023- View certificate

CompTIA A+ ce Certification
CompTIAJun 2023 
Google IT support Professional Certificate
GoogleSept 2022
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