Ikenna Nwachukwu

Experience

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  MacTay Consulting Limited

  May 2013 - Jun 2013

  Customer Care Representative

   Initiated and implemented corrective actions needed in order to ensure that MTN Telecommunication customers properly and completely register their SIM card. Managed the calling and informing of MTN Telecommunication customers about their SIM card registration status. Involved in calling and convincing MTN Telecommunication customers to respond to message sent to them on their phones. Provided professional, friendly telephone and in-person assistance for clients, answered approximately 50 incoming calls and emails per day and assisted up to 40 clients per day. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Show less

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  Access Bank Plc

  Aug 2013 - Dec 2013

  CUSTOMER INFORMATION GATHERING STAFF

   Involved in re-introducing business banking products and services to customers. Aided in the re-activation of dormant accounts of the Bank. Worked with Global Trade Department to process Form Ms and open new corporate accounts for Customers. Provided customer service management with the data for inclusion in various scheduled and special reports. Provided service to both internal and external customers. Addressed and resolved inquiries from contacts and the organization's branch/regional offices. Ensured that customer needs were anticipated and met through provision of appropriate products and services via the most suitable channels. Show less

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  AIC Bookshop and Stationery

  Jan 2014 - now

  Sales Manager

   Spearheaded the opening of a new branch. Researched and implemented strategic marketing methods which resulted in sales of over 25 million naira annually. Participated in sales meetings with promising prospective client companies that led to increased sales surpassing 70% of my target. Established fruitful relationships with key clients and partners, resulting in increased revenues. Helped to enhance and uphold the open-minded and progressive reputation of the company. Interacted on a daily basis with customers on what and why they should buy our product(s). Assisted customers to resolve conflict/challenges that arose in the organization. Oversaw the general supply of stationeries to private and public organizations. Managed all retail sales and suppliers of AIC Bookshop and Stationeries. Show less

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  LASACO Assurance Plc

  Jan 2017 - Jan 2018

  Sales Representative

   Assisted staff of BT limited (managers of Tafawa Balewa Square) with securing life policies. Sold life policies that pay out on death and sold annuities that pay an income at retirement. Provided good customer service by maintaining the existing client base and implementing measures to expand the customer base through active marketing, social media, and other programs. Designed and implemented effective marketing strategies to sell new insurance contracts or adjust existing ones. Contacted potential clients and created rapport by networking, cold calling, using referrals etc. Appraised the wishes and demands of business or individual customers and sold suitable protection plans. Collected information from clients on their risk profiles in order to offer them the proper solution. Show less

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  Eccelette Consult

  Feb 2019 - now

  Chief Executive Officer

  Business Development business /company registration Business/company seal, Logo, stamp Trademark and Logo registration, sales and marketing

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  Boss Speed Impex Logistics

  Jun 2020 - now

  Manager