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Heather Smead, SHRM-CP, CLMS

Heather Smead, SHRM-CP, CLMS

Apparel Manager/Sales Associate

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location of Heather Smead, SHRM-CP, CLMSGreater Cleveland

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  • Timeline

  • About me

    Sr. HR Operations Professional at Westfield

  • Education

    • Baldwin Wallace University

      2011 - 2013
      Bachelor of Arts Human Resource Management, Marketing

      Activities and Societies: Webmaster/Director of Communications, BW Society for Human Resource Management

    • Cuyahoga Community College

      2007 - 2010
      Associate of Arts Journalism & Mass Communication

  • Experience

    • MC Sports

      Jul 2007 - Nov 2008
      Apparel Manager/Sales Associate

      -Organized weekly apparel shipments for presentation on the sales floor-Prepared markdowns on clearance apparel to display accurate sales prices to customers-Assisted customers with questions and/or concerns to ensure quality customer service

    • Emerald Cleaners

      Nov 2008 - May 2012
      Team Leader

      -Supervised fulfillment of duties by team members on a day-to-day basis to ensure customer satisfaction and high quality service-Addressed employee and/or customer questions or concerns to maintain an atmosphere of understanding and positivity within the work environment-Assisted in training new employees to establish employee comprehension of tasks and responsibilities-Marketed services to increase revenue and broaden customer relationships

    • Westfield

      May 2012 - now

      • Sr. HR Operations Professional

        Apr 2022 - now

      • HR Generalist

        Jun 2016 - Apr 2022

      • Associate Recruiter

        Jan 2016 - Jun 2016

      • Human Resources Assistant

        Feb 2013 - Jan 2016

      • Intern

        May 2012 - Feb 2013

  • Licenses & Certifications

    • Certified Leave Management Specialist

      Disability Management Employer Coalition (DMEC)
      Oct 2019

    • SHRM-CP

      SHRM
      Apr 2019