Theresa Braeuer MBA

Experience

• 

  Aramark Educational

  Jun 1984 - Aug 2002

  • Set up contracts with large companies for discounted childcare based on percentage of enrollment.• Put together “Gung Ho” for marketing campaign and trained 40 directors on the program.• Manage 3 childcare centers holding the directors accountable for center success• Open a new childcare center and build enrollment to 121 children while hiring and training employees.• National Accreditation and earn Director of the Year award. • Responsible for maintaining a healthy and safe operating environment for clients and staff.• Conducted weekly community marketing and established a community network of businesses Show less

  • Client Services Consultant

    Jun 1984 - Aug 2002

  • Group Center Manager / Marketing Captain / Director / Teacher

    Jun 1984 - Aug 2002
• 

  America West Airlines

  Aug 2002 - Oct 2003

  • Customer Service Agent

    Aug 2002 - Oct 2003

  • Relief Supervisor / Customer Service Agent

    Aug 2002 - Sept 2003
• 

  Southwest Airlines

  Oct 2003 - Feb 2025

  • Work closely with other leaders in the People Department and leaders across the organization to ensure alignment with required training and policies to ensure compliance with company expectations as well as state employment laws.• Ensured leaders understood competencies and expectations for employees based on job descriptions and collaborated with leaders to set clear directions and hold their people accountable to the expectations of the role.• Met with employee focus groups to understand their employee experience journey and understand what KSA’s individual contributors feel is missing to be more successful in their roles. This effort was to improve employee retention • Provided coaching and development support to leaders across various levels, enhancing their ability to engage and empower their teams.• Helped write and publish job descriptions for various positions ensuring that they met company, state, and federal requirements.• Utilized data analytics to proactively identify organizational trends and inform strategic people solutions for optimal organizational design.• Enhanced retention rates from 33% to 47% within six months through targeted leadership development programs that emphasized culture and competency alignment.• Created training and development for Leaders to understand performance management, holding people accountable, and tying it all back to organizational objectives.• Coached and mentored leaders and individual contributors, empowering them to take ownership of their development and achieve measurable results in their capabilities. Show less • Work closely with other Senior Managers and Managers in the LED space to plan Training and Development for the future that aligns with Southwest’s strategic objectives.• Fostered strategic partnerships with Operations leaders, delivering thoughtful insights on organizational and people strategy execution.• Helped write and publish job descriptions for various positions ensuring that they met company, state, and federal requirements.• Created training and development for Leaders to understand performance management, holding people accountable, and tying it all back to organizational objectives.• Executed communication strategies that facilitated organizational change and fostered engagement among diverse team members. Show less • Proposed, launched, and managed 90-120 participants at any given time in three different versions of an Emerging Leadership Development Program with participants located in twenty-two locations across the country, including California and Illinois which are two states with strict employment laws. I had to ensure we could provide the same opportunities for all while abiding by different state requirements. • Applied qualitative and quantitative data analysis to identify trends, enabling informed decision-making aligned with business priorities. Individual contributors were being promoted without any leadership skills, and external candidate retention was only 33% after six months because they did not feel they were adequately trained. Retention after the program grew to 47% after six months and 86% after one year.• Ensured Leaders fully understood the competencies and expectations for employees based on their job descriptions and collaborated with individual leaders to set clear directions and hold their people accountable to the expectations of the role.• Coached and mentored leaders and individual contributors, empowering them to take ownership of their development and achieve measurable results in their capabilities. Show less • Manage, Train, and Lead a station of 145 employees. • Manage flight operations of 29-34 flights per day with 9-11 originators.• Maintain a successful and cohesive relationship with two unions that operate within the station.• Work directly with the recruiting department on selection and hiring of employees.• Implement and analyze customer satisfaction surveys, letters, and comments to evaluate the improvement plans needed.• Encourage and participate in a very active Culture Committee within the station and company.• Coach and develop Employees.• Meet with vendors regularly to evaluate and review service levels. Show less • Managed a group of 80-120 Unionized Customer Reps and 4-5 non-union Team Leaders • Managed all employee hearings and arbitrations with the union when employees’ discipline reached that level. • Attended on behalf of the company several unemployment hearings requiring research and knowledge of the employee’s employment history including all performance management steps.• Work with and regularly have meetings with the union shop stewards to create better working relationships. Show less

  • Senior Manager Leadership and Employee Development

    Oct 2022 - Feb 2025

  • Manager Leadership and Employee Development

    Nov 2020 - Oct 2022

  • Emerging Leader Development Program Manager/Team Lead

    Oct 2017 - Nov 2020

  • Station Leader

    Oct 2014 - Oct 2017

  • Center Support Leader

    Jun 2012 - Sept 2014

  • Manager/Supervisor

    Oct 2003 - May 2012