Kurt Geneapril

Experience

• 

  Standard Bank Group

  Oct 2008 - now

  -Support Stanbic Africa Regions to grow and develop Trader markets in the 6 respective countries-Assist the Business and Commercial teams to improve the business model and grow Trader businesses by providing additional virtual stock i.e. airtime, Pay TV, Dstv and weekly loan offers to fund stock.-Streamline processes and solve for pain points in country by use of Automation and Robotics solutions-Build and manage effective relationships in country to understand the requirements in country to be more efficient and effective in how we drive excellent customer experience through streamlined processes.-Ensuring that all projects are managed within the Risk and Compliance frameworks within the relevant countries and the Group.-Project Management function to role out and scale blueprint solutions across various countries.-Consulting with the different African countries Leads to identify the needs in country to solve for inefficiencies and manual workload i.e. manual vs automated reconciliations, digital onboarding solutions etc. -Assist the Group in growing the number of traders on the Trader Direct Platform across the African continent. Show less -Designing of Role based curricula and other Learning solutions within the Standard Bank group. -Consistently meeting with business to understand the training need. Project Managing certain projects whereby vendors are used to develop certain courses. Quality Management of courses to ensure that the Standard Bank theme runs through the learning interventions. -Maintenance of existing courses and curriculums. -Coaching and development of junior Curriculum Specialists and any other staff wanting to move into a Learning and Development field.-Consulting with various business units to identify the various training needs in the respective business units. Show less

  • Manager Chatbot implementation Africa Regions

    Jan 2023 - now

  • Manager Platform Operations

    Dec 2021 - Sept 2024

  • Curriculum Specialist / Instructional Designer

    Oct 2010 - Nov 2022

  • Quality Assurance, Customer Experience and Training Manager Complaints Resolution Centre

    Nov 2009 - Sept 2010

  • Operations Manager Electronic Channel Complaints

    Oct 2008 - Oct 2009