Deborah Patterson, PMP

Experience

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  DexYP

  Jul 1986 - Jul 2015

  Sales Operations & Support Superviser-MD, VA, DE, VA, WVA, KY, OH, PA, NJ

  Coach, lead and mentor regional operations support staff in areas of performance to insure compliance to productivity criteria and processes for multiple locations. Define and monitor measurement for success to help organization achieve sales revenue results and customer satisfaction while minimizing loss. Partner with senior management to drive development of long and short term strategic goals. Identify opportunities within work processes and procedures to improve productivity. Manage local facility responsibilities including purchasing supplies, managing inventory equipment and operational budgets.Particpate as a leader as well as member for special projects involving system integration, testing and training throughout company footprint.Partner with Sales Organization to train, coach and support the sales call process to ensure complete client satisfaction. With my many years in the Customer Service arena, I am able to assist with complex client issues regarding print and digital sales issues. Show less

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  Thryv

  Jul 2015 - Nov 2023

  Regional Operations Manager

  Plan, direct and co-ordinate the operations of Telephone Sales Division in a support role. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.Provide system support for Thryv software, Salesforce.com and Amdocs contract systems. Responsible for ensuring completed sales are processed and reported in a timely manner. Participate on special projects which includes but is not limited to system integration testing, documentation and implementation.Provide ongoing training of processes and procedures to assist the sales teams with processing orders. Perform analysis on system issues that impact sales results. Show less