Antonio R. Escorcia

Experience

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  Servicio Nacional de Aprendizaje (SENA)

  Feb 2019 - Jun 2019

  Estudiante en prácticas
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  Servimetal CP . S.A.S.

  Aug 2019 - Jan 2020

  Production Engineer

  During my professional experience, I led a 12-person production team, introducing efficient production methods that improved productivity. I implemented subcontracting processes and proposed viable solutions to improve efficiency and quality. Additionally, I participated in designing and implementing process improvements to exceed customer expectations.

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  Servicios Integrales Logisticos GC S.A.S.

  Feb 2020 - Aug 2020

  Project Engineer

  During my professional experience, I provided technical support to industrial equipment installers and established effective relationships with executives and project managers to obtain necessary resources. I prioritized engineering tasks and implemented continuous improvement programs to reduce costs and labor. I managed multiple engineering projects, ensuring successful execution by constantly monitoring cost, schedule, and performance.

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  Kellogg Company

  Feb 2021 - Dec 2021

  Customer Service Analyst

  As a Customer Service Analyst, I provided customer support and analyzed customer issues to propose solutions that improved their overall experience. I maintained customer databases and reported regularly to management on customer satisfaction levels. My primary goal was to ensure customer satisfaction and retention by delivering exceptional service and effectively addressing their concerns. Through this role, I developed effective interpersonal skills and the ability to work in a team to solve complex problems. Show less

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  WiZenz Technologies

  Jan 2022 - Dec 2022

  Acount Manager

  During my work experience, I specialized in performing software testing to detect issues or errors in data transfers, as well as utilizing data analysis tools and statistical techniques to identify patterns and trends in information. I also extensively documented the results of the tests, which allowed me to recommend effective solutions to correct any issues found.Moreover, I created reports and data visualizations to communicate findings in a clear and concise manner to management and other departments. I always maintained a customer-focused approach, which enabled me to identify opportunities for improvement and make informed decisions to drive project success. I am passionate about working with data and utilizing analytics to derive valuable insights that benefit both the company and its clients. Show less

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  Teleperformance

  Jan 2023 - Apr 2023

  Mission Controller
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  MRM

  May 2023 - Aug 2024

  Automation QA Analyst
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  Activeone

  Dec 2024 - now

  QA Automation