Tuciana Liestiawatie

Experience

• 

  PT Bank Central Asia Tbk (BCA)

  Feb 1991 - Feb 2024

  • Manage and oversee day-to-day operations of the sub-branch, ensuring compliance with internal policies, procedures, and regulatory requirements.• Lead, coach, and develop a team of banking professionals to deliver exceptional customer service and achieve performance targets• Identify opportunities to improve processes and enhance operational efficiency, and collaborate with relevant stakeholders to implement changes• Develop and maintain relationships with customers and key stakeholders, ensuring that their needs and expectations are met or exceeded• Monitor and analyze business performance metrics, and take corrective actions as needed to address performance gaps or issues• Collaborate with other departments and teams within the organization to achieve business goals and deliver integrated solutions for customers• Stay up-to-date with industry trends, regulations, and best practices, and apply this knowledge to inform decision-making and strategic planning. Show less • Manage and oversee day-to-day operations of the sub-branch, ensuring compliance with internal policies, procedures, and regulatory requirements.• Lead, coach, and develop a team of banking professionals to deliver exceptional customer service and achieve performance targets• Identify opportunities to improve processes and enhance operational efficiency, and collaborate with relevant stakeholders to implement changes• Develop and maintain relationships with customers and key stakeholders, ensuring that their needs and expectations are met or exceeded• Monitor and analyze business performance metrics, and take corrective actions as needed to address performance gaps or issues• Collaborate with other departments and teams within the organization to achieve business goals and deliver integrated solutions for customers• Stay up-to-date with industry trends, regulations, and best practices, and apply this knowledge to inform decision-making and strategic planning. Show less

  • Sub Branch Manager

    Nov 2018 - Feb 2024

  • Sub Branch Manager

    Aug 2013 - Oct 2018

  • Head of Service Branch

    Feb 2009 - Jul 2013

  • Priority Section Head

    Jul 2006 - Sept 2009

  • Customer Service Officer (CSO) Section Head

    Mar 2001 - Jun 2006

  • Customer Service Officer

    Jan 1997 - Feb 2001

  • Customer Service Officer

    Jan 1993 - Dec 1996

  • Accounting Officer

    Feb 1991 - Dec 1992
• 

  Manulife Indonesia (PT Asuransi Jiwa Manulife Indonesia)

  May 2024 - now

  • Business Manager

    Dec 2024 - now

  • Life Planner

    May 2024 - Dec 2024