Heidi O

Experience

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  US Army

  Mar 2003 - Apr 2004

  Army Chaplain Assistant

  Served as an administrative assistant to a Military Chaplain. Developed office procedures and various forms to make the office more efficient in daily tasks. Coordinated religious events for the unit for the purpose of building unit morale such as Prayer Breakfasts, and other events. Built Korean relations with the US Army by coordinating a rice drive and Christmas party for Korean American children. Conducted an English speaking Bible study with Korean nurses at the hospital.

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  People Inc.

  May 2005 - Jan 2006

  Direct Care Staff

  Provided direct support, supervised and assisted with daily living skills. Ensured that both residential and day program protocol programs were followed and maintained. Supervised individuals on a work floor setting, or day program. Maintained individual client case notes regarding progress on treatment plans, overall progress notes, and concerns. Maintained security, and conducted various house cleaning, meal preparation, and individual supervision as necessary.

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  Buffalo Christian Center

  Dec 2006 - Jun 2009

  Group Host & Event Worker

  Opened and secured facilities and rooms for various events. Interacted with leaders of organizations using the facilities and inform them of policies. Supervised the supporting staff and handle any issues that occurred. Supervised various rooms, and ensured safety throughout the facility during events. Managed the front desk, answered phones, and interacted with patrons utilizing the facilities at the agency on Saturdays. Processed financial transactions for use of the facility. Created and designed forms to enhance the administration of various aspects, and specific programs. Trained any new staff on developed procedures and wrote guidelines for various jobs. Show less

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  Suburban Adult Services Inc

  Apr 2007 - Nov 2007

  Residential & Day Program Relief

  Provided direct support, supervised and assisted with daily living skills. Ensured that both residential and day program protocol programs were followed and maintained. Supervised individuals on a work floor setting, or day program. Maintained individual client case notes regarding progress on treatment plans, overall progress notes, and concerns. Maintained security, and conducted various house cleaning, meal preparation, and individual supervision as necessary.

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  Phoenix Frontier

  Feb 2008 - Feb 2010

  Residential Case Worker

  Work with adult clients in the place of residence providing at home care assistance with household tasks and activities of daily living skills for clients with mental disabilities, medical disabilities and traumatic brain injury clients. Provide a listening ear and active listening for clients as well as monitor behaviors while working with the clients and their families. Provide necessary feedback to agency personal and family members as part of a team approach in caring for the clients.

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  Hillside Family of Agencies

  Sept 2008 - Mar 2009

  Residential Sociotheropist Relief

  Worked with Developmentally Disabled Children ages 11 to 18 years of age. Provided direct support, supervised and assisted with daily living skills. Ensured that both residential and day program protocol programs were followed and maintained. Supervised individuals on a work floor setting, or day program. Maintained individual client case notes regarding progress on treatment plans, overall progress notes, and concerns. Maintained security, and conducted various house cleaning, meal preparation, and individual supervision as necessary. Show less

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  All Metro Health Care

  Feb 2010 - Feb 2014

  Personal Care Aide/ Home Care Community Specialist

  Work with adult clients in the place of residence providing at home care assistance with household tasks and activities of daily living skills for clients with mental disabilities, medical disabilities and traumatic brain injury clients. Provide a listening ear and active listening for clients as well as monitor behaviors while working with the clients and their families. Provide necessary feedback to agency personal and family members as part of a team approach in caring for the clients.

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  Va Health Care Systems, Homeless Healthcare

  Feb 2012 - Sept 2015

  Clothing & Donation Specialist

  Coordinate and work with staff case managers in ensuring that Veterans receive requested clothing and other items every six months. Work with fellow staff in completing different office tasks. Sort and organize items received from donations, and receive various donations. Evaluate the progress and status of issued requests and compile program data as related to donations, and requested items. Work with fellow staff in developing practice procedures regarding clothing requests including different forms. Show less

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  Buffalo State College Student Veterans Association

  Jan 2014 - Nov 2015

  Vice President Liaison

  Counsel informally student Veterans regarding campus and community resources to address their individual concerns. Post Community Veteran events and research information on the closed Facebook page. Serve as an advocate for student Veterans and informed faculty, staff and students on current Veteran issues. Serve as a student organization representative to Community Veteran resources.Coordinated and plan campus events for student Veterans as part of a team with fellow student Veterans and staff. Served as organization's Board Liaison on Executive Board, Fall 2014 - Present Show less