Hazel Crompton

Experience

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  SPD Ltd

  Jun 2000 - Dec 2000

  Marketing Assistant

  SPD Ltd was a reseller and distributor of computer peripherals specialising in ASUSTek products. I worked with the company for several years during holiday periods whilst at university, taking on a permanent position after completing my degree. My role as a Marketing Assistant involved targeting potential customers with direct mailings and telephone introductions, researching into potential areas of new business, taking sales orders and carrying out other administrative duties as required.

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  Tefen Management Consulting

  Dec 2000 - Feb 2002

  Marketing Coordinator

  Working within the Marketing department of this international management consultancy, my role involved targeting potential clients through the creation of new business meetings, sending out promotional material and carrying out regular mailshots to penetrate new markets. The company specialised in operational efficiency improvements, and my role involved working to fixed weekly targets. In addition, I took on responsibility for the administrative work within the department.

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  University College London

  Apr 2002 - Dec 2022

  Leadership of the Lean Portfolio Group within the department of IT Portfolio & Product Delivery in UCL’s Information Services Division (ISD).The purpose of the team was to facilitate the effective delivery of UCL’s Change & Digital Portfolio through the central management and co-ordination of processes that align strategy with delivery.The group managed ISD’s governance processes including; funding, resourcing, scheduling and reporting across the portfolio. The team were custodians of ISD’s frameworks for delivery and benefits management.As a team we focused on using data to drive decision making and enable improvements to delivery performance. The approach was customer focused and prioritised supporting and removing blockers to delivery.Responsibilities:Overall leadership of the function; management and development of 8 members of staff in the team Ensure portfolio processes remain relevant, fit for purpose, deliver value and continually evolve and improve to meet the needs of the organisation Champion and assure adherence to portfolio governance processesEffective management of UCL’s annual investment in the Change & Digital PortfolioPrimary contact between IT and Finance for the Change & Digital Portfolio and ISD OperationsEnsure compliance with accounting policies and practices, working closely with Finance to monitor and forecast expenditure, communicating key requirements to delivery teamsFacilitate the Portfolio Leadership Group, bringing together stakeholders to support effective deliveryManagement of portfolio risks and issuesEscalation point for staff covering all aspects of portfolio services; guidance, issue resolution, removing blockers and improving process Member of ITPPD’s senior management team and ISD’s Extended Leadership teamOther responsibilities: Risk champion for the Information Services DivisionHR support workMentoring in UCL’s PPM community Show less Working within the General Office of UCL’s Information Systems department, I was responsible for managing the booking process for approx. 30 IT cluster rooms across the university. In addition, I provided dedicated administrative support to two senior managers within the department. The role evolved to become heavily focused on supporting EU procurement activities; liaising with suppliers, drafting tender documents, co-ordinating input from specialists, managing the end to end procurement process and co-ordination of resultant project activities. Other responsibilities included; processing server maintenance renewals, management and administration of access cards for staff including, monitoring access to secure areas. Show less

  • Head of Lean Portfolio Operations / Portfolio Manager

    Apr 2012 - Dec 2022

  • Portfolio Manager (Secondment)

    Oct 2010 - Apr 2012

  • Administrative Officer

    Apr 2002 - Oct 2010
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  Kingston University

  Dec 2022 - now

  PMO Manager