Shruti Shende

Experience

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  Tech Mahindra

  Feb 2023 - Apr 2024

  Technical Support Engineer

  As an experienced IT professional, I have developed a range of skills in L1 support, remote support, and coordination with users and senior management. I am proficient in using ServiceNow Ticketing Tool to work on defined SLAs and resolve tickets as per customer requirements.I am also skilled in troubleshooting issues related to desktops, printers and networks, and have a deep understanding of Windows Additionally, I am proficient in troubleshooting issues related to Windows OS, and have experience in installing and upgrading system and application patches on Windows.I am having experience with Azure, On Prem Active directory and Zsclaer.I have also installed, configured, and maintained Network Printer Servers, while ensuring that workable knowledge of MS-Office Application Packages is always maintained. I have worked on various desktop, printer and network level troubleshooting, providing better solutions with minimal escalation.Finally, I am skilled in escalation management and have experience in checking various parameters and creating actionable plans to guide the team towards achieving their goals. I have also worked on different software, including TeamViewer and Microsoft Products. Show less

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  Brennan

  Apr 2024 - now

  Information Technology Analyst