Syaiful Bahry Jamaluddin

Experience

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  Immigration & Checkpoints Authority (ICA)

  Apr 2009 - Apr 2012

  Immigration Specialist

  Posted to Woodlands Command to perform counter duties, in which we cleared travelersentering in and out of Singapore.Not forgetting excellent customer service being portrayed as well, for the professionalimage of ICA.Deployed mainly at cargo lanes, clearing cargo permits, doing checks on every cargoentering into Singapore, looking out for contraband items, drugs, weapons, illegal immigrants or undeclared itemsLiaising with other agencies such as SPF, CNB, SC, AVA, BCA if any of the mentionedabove are detected.Additional tasks: Filing, paperwork, admin adhoc etc.Achievements gained: Received Ministerial Awards & Recognition for 2 consecutive years for highest no. of immigration cases in land checkpoints, 2010 and 2011. Show less

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  Manulife

  Apr 2012 - Aug 2012

  Wealth Management Executive

  Insurance and Personal Risk ManagementUnit Trusts InvestmentsPrivate Wealth Management ProductsAlternative InvestmentManaged Clients AccountsHome & Corporate Loans ConsultancyCorporate Finance/BankingEstate and Tax AdvisoryKnowledge Gained: M5, M9, M9A, HI certificates MAS, FAA and FAR rules and regulations.Attended many seminars (Health, Finance, Wealth management etc)Experienced in: outward bound calls (cold calling), canvassing, and roadshows togenerate new leads and follow ups.Experience in communicating with different levels of people etc. executive to seniormanagement level. Show less

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  RBC Wealth Management

  Aug 2012 - Oct 2013

  Credit Administrator & Control

  Preparation of credit applications (Offer Letter, Amendments etc)Administrative duties required for Group risk management (GRM)Liaised with RM/RMOs pertaining to any issues raisedLiaising with law firms/brokers for valuation pricing of mortgages and ULIsInvolved in the bank’s 2 major projects recently, successful implementation of BankBranch Migration project and Involved in AVALOQ migration project,Following/Tracking up with Insurers to ensure all documents are executedFollow up with front office and business on the status of returned documentationsProvide daily/weekly statistics of data required to Head of Departments,And ensure they received the latest and accurate information. Show less

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  Scan-Shipping

  Oct 2013 - Feb 2018

  Assistant Operations Manager

  Leading a team consists of Operations Executives & drivers.Manages Key Accounts specializing in Pharmaceuticals (BIO) & Aerospace Industry(AOG) with added responsibility in overseeing General Dept.Handles logistics, operational strategizing & daily workflowProcurement role, responsibilities include contacting suppliers to schedule deliveries or todiscuss shortages or missed deliveries, sourcing out prices & quotes from suppliersExpertized in Executing imports, exports & Permit declarations.Added advantage in Permit/Customs knowledge (due knowledge acquired duringprevious work experience, ICA)Liaises with clients daily via email and tele-con, ensure prompt actions/replies to clientsAdded Responsibilities:Performing invoices & billing dutiesHandles complaints & feedback from Clients and providing CAPA reports when requiredDaily/monthly MES /CCP reports to various clientsOverseeing daily activities from documentations to ground ops and reporting. Show less

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  Leaseweb

  Feb 2018 - Oct 2022

  APAC Senior Logistics / Datacenter Operations Specialist

  Projects: Site Migrations & SAP Migration - Key User (Supply Chain Management)➢ Inventory analysis and management to ensure a high level of accuracy, optimum stock level and high fulfilment percentage.➢ Act as the focal point for logistics in new projects/ sites➢ Manage all freight and logistics related activities from and within the APAC region➢ Local expert and point of contact for APAC and International freight-related enquiries➢ Coordinate with vendors, customers, internal departments and 3PLs on resolving issues➢ Manage shipping procedures and document requirements with internal & external stakeholders➢ Involves in HQ with the annual global freight and logistics RFQ➢ Perform periodic analysis of shipping lanes and rates, and prepare statistical reports ➢ Maximize freight consolidation efficiency and cost savings➢ Prepare logistics reports for management review➢ Drive operational and productivity improvements on a continuous basis➢ Ensure SOX compliance throughout the supply chain (liaise with Legal Team)➢ Reviewing, comparing, analyzing, and approving products and services to be purchased.➢ Managing inventories and maintaining accurate purchase and pricing records.➢ Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.➢ Maintaining good supplier relations and negotiating contractsSenior Datacenter Operations Engineer (Team Lead)➢ Lead daily operations of datacenter➢ Assist with daily operations of the multiple datacenters in APAC region.➢ Provide on-site support to bare-metal/colocation customers.➢ Plan and execute migration and project deadlines in APAC region.➢ Initiates, control and participates in projects(Launch of new POD in HKG, SG Expansion, New sites in Sydney & Japan)➢ Coordinate with building service provider and internal facilities team to ensure technical operations are running optimally.➢ Plan and evaluate datacenter capacity in relation to slot and power utilization. Show less

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  Global Switch

  Oct 2022 - now

  Customer Services Executive