Kevin Ritsema

Experience

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  United States Army National Guard

  May 1995 - May 2001

  Specialist

  InfantryRadio operation repair and support

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  Mazak Nissho Iwai

  Jun 1999 - Oct 2001

  Laser Engineer

  Travel across United States and into Canada servicing CO2 laser cutting machines. Use of troubleshooting skills to diagnose and resolve issues on site. Correct parts ordering to address immediate concerns. Working closely with customers to keep them up to date on service issues and status of repairs. Time management to resolve issues quickly and accurately.

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  United States Air Force

  Jul 2001 - Dec 2005

  Senior Airman

  Cargo Support Specialist working closely with others to efficiently and effectively support mission critical materials and personnel. Using established procedures for cargo transport and computed aircraft load distribution. Maintain DOD security clearance for data entry into specialized software and support applications.

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  Canon Solutions America

  Nov 2001 - Aug 2020

  Sr. Field Service Engineer

  For the last 19 years I have worked as a remote engineer; responsible for managing the majority of my own time, materials, budget, travel and technical problem resolution day to day. Customer service, efficient first-time resolution and follow-through are key tenants of my daily approach, working directly in front of our valued clients, from small accounts to large enterprise environments. This attention to detail, persistence and a personal touch has led many of my clients to request me personally throughout the years. With that said, in a service business, time is always pressing, expectations can be very high, and resolution does not always go to plan. In those cases, a well-honed approach to conflict resolution is key, taking the time to understand impact and expectations, and then jointly developing an agreeable plan to ensure needs are fully addressed. Show less

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  Walmart

  Dec 2001 - May 2003

  Customer Service Manager

  Directed training of of new team members and mentored each to promote productivity, accuracy and friendly service. Facilitated conflict resolution by implementing protocols and investigating issues trough to completion. Supervised 13+ team members during shifts to monitor productivity and performance, guiding increase of employee satisfaction while effectively meeting customer service needs.

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  Microsoft

  Nov 2020 - Apr 2022

  Datacenter Technician
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  Beeline and Blue

  May 2022 - now

  Service Manager