Saurang Patel

Experience

• 

  WNS Global Services

  May 2006 - Oct 2020

  • A profile that actively involves training and support on HR modules like Workforce Admin, Position Management, Time and Labour, Absence Management, and Payroll & Compensation.• Managing a team size of 20+ consisting of Trainers, Coaches, MIS spocs.• Co-ordination and keeping a good rapport with the core HR Team for each vertical throughout the locations for WNS India, Romania, Philippines, Costa Rica, US, the UK for better understanding and internal customer satisfaction as the aim. • Designing reports publishing the statistic to the stakeholders, enroll team members for various functional and developmental training, defining test plans, and roster management.• Analyzing user needs, conferring with different teams to improve procedures, and identifying and solving problems.• Documenting changes and recommending options to resolve gaps between HR process requirements and PeopleSoft HRMS application.• Excellent communication, team building, and project management skills. • Proficient in Microsoft Office Suite.• Plan and execute Training calendar for various “Training related programs”.• Conduct HR Effectiveness Reviews at business locations to promote positive employee relations.• Appraise trainers for the 6 monthly/yearly review cycle and constant feedback on a regular basis.• Prepare Weekly and Monthly Review Dashboard for App Support & HRMS, new training calendar for new batches. Show less Home move Correspondence and Online – A process in which we open and close the gas and electricity accounts for customers living in the UK when they change home. • Managed a team size of 30+ employees• Managed the agreed client SLA's• Conduct process training which included training on SAP Utility Ver.R3 and Siebel 6.1.• Workforce Management and hiring, Daily/Weekly/Monthly Forecasting, Manage daily desk utilization’s, Leaves Management• Monthly One to One sessions, Attrition Management, Manage all Daily/Weekly & Monthly reports• Involved in client calls and quality checks. • Conducting the Monthly Knowledge test • Provide floor support during the integration and consolidation phase to the new hires.• Arranging for their training's, Process Updates, Development of SME's• Managing Complaints as per SLA Show less

  • Deputy Manager Of Information Technology

    Apr 2017 - Oct 2020

  • Assistant Manager - Enterprise IT

    Sept 2012 - Mar 2017

  • Lead Coach - Operations Training

    May 2006 - Aug 2012
• 

  Ecosmob Technologies

  Nov 2020 - now

  Handle responsibilities such as planning, scheduling, designing, coordinating, managing all the aspects of the project.Work with any of the agile models and decide deadlines and budget of the project accordingly.Interacting with the clients and understanding their requirements.Maintain status report of the project and also keep a record of the previous reports.Compiling historical data available with the team and presenting it for the reference of the senior officials and the team members working on the project.Deployment and Maintenance of project. Show less

  • Customer Success Manager

    Apr 2024 - now

  • Customer Success Manager - IT

    Apr 2022 - Feb 2025

  • Project Manager - IT

    Nov 2020 - May 2022